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IT Operations Analyst

28 minutes ago
Mexico, Argentina, Brazil, Chile, Panama, Colombia
Full-time
Mid Level
Systems Administrator
DevOps and Infrastructure
HIPAA
Apply Now
Workana

Workana

Workana: Leading Latam's freelance marketplace, connecting top talent with innovative projects for remote and freelance work.

Internet Software & Services
1K-5K
Founded 2012
$3M raised
View All Jobs 90

Description

  • Execute the technology workstream of Stride’s HIPAA remediation plan under leadership and internal IT guidance.
  • Build and maintain a complete inventory of systems that touch PHI, including ownership, access control, and offboarding procedures.
  • Drive MDM enrollment to 100% on company-managed devices and remediate unenrolled or non-compliant devices.
  • Support the SSO rollout across the application stack, including user communications, troubleshooting, and enrollment tracking.
  • Verify and document security controls such as MFA enforcement, encryption reporting, and remote lock/wipe testing.
  • Execute offboarding controls with HR, including deprovisioning, license reclamation, and account deactivation.
  • Maintain audit-ready evidence files for remediation tasks, configurations, tests, and exports.
  • Administer endpoint management platforms, device inventory, patching baselines, and security policies.
  • Serve as first-line IT support for staff across centers and corporate functions, escalating issues when needed.
  • Support new center openings with device planning, procurement inputs, MDM setup, and go-live readiness.

Requirements

  • 3–5+ years in IT support, endpoint administration, or IT operations in a distributed, multi-site environment.
  • Hands-on experience with MDM or endpoint management platforms such as Mosyle, Jamf, Kandji, Microsoft Intune, or comparable tools.
  • Experience with identity and access management, including SSO/MFA administration in Google Workspace, Okta, Microsoft Entra ID, or similar platforms.
  • Working knowledge of HIPAA Security Rule requirements and familiarity with NIST CSF or CIS Controls.
  • Experience with software asset and license management, including seat tracking and renewals.
  • Strong documentation discipline, with the ability to produce clear runbooks, checklists, and evidence files.
  • Excellent written English and patient, jargon-free communication with non-technical users.
  • High integrity and discretion when handling elevated access in a PHI environment.
  • Ability to work with at least 4 hours of daily overlap with U.S. Central Time.
  • CompTIA A+, Network+, Security+, or Google Workspace / Microsoft administrator certifications (preferred).
  • Experience supporting EHR or practice management platforms, especially CentralReach (preferred).
  • Experience with helpdesk systems and remote support tools (preferred).
  • Prior remote support experience for a U.S. healthcare organization under a business associate agreement (preferred).

Benefits

  • Compensation in USD.
  • Fully remote work.
  • High-growth opportunities in an international company.

Interested in this position?

Apply directly on the company website

Apply Now

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