Clinical Liaison - Dallas, Texas

3 weeks ago
Full-time
Senior
Customer and Technical Support
CareDx

CareDx

CareDx is a pioneering transplant company offering genomics-based solutions for personalized care throughout the transplant journey, including innovative products like AlloSure® and AlloMap®.

Pharmaceuticals
251-1K

Description

  • Manage patients and support CareDx’s transplant offerings, primarily laboratory tests.
  • Educate transplant center staff and streamline integration of CareDx services into their workflows.
  • Coordinate with customers and internal cross-functional teams to ensure timely, successful service delivery.
  • Resolve customer requests involving orders, test results, reporting, and reimbursement.
  • Coordinate patient blood draws and ensure compliant orders are received.
  • Identify process improvements and lead operational efficiency initiatives for providers and transplant centers.
  • Coordinate timely sample processing and responses to customer inquiries.
  • Maintain compliance with HIPAA, CLIA, FDA, and applicable CareDx SOPs.
  • Travel within the assigned geography for key-account business reviews and product updates.

Requirements

  • RN degree required.
  • 5+ years of transplant experience preferred.
  • Certified Clinical Transplant Coordinator (CCTC) certification preferred.
  • Availability for 25–30% field travel within the assigned geography.
  • Ability to work independently and collaboratively in a team environment.
  • Proficiency with reporting and data analytics tools, including Excel and Salesforce.com.
  • Strong verbal and written communication skills.
  • Ability to influence without direct authority and build cross-functional partnerships.
  • Experience managing customer expectations and communicating product development updates.

Benefits

  • US base salary range of $84,000–$105,000, with potential incentive compensation, bonuses, and restricted stock units.
  • Health and welfare benefits, including gym reimbursement.
  • 401(k) savings plan with company match.
  • Employee Stock Purchase Plan.
  • Pre-tax commuter benefits.
  • Remote US role.
  • Up to 30 days of paid leave annually under the Living Donor Employee Recovery Policy for eligible full-time employees.

Interested in this position?

Apply directly on the company website

Apply Now

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