Customer Success & Implementation Mananager

4 hours, 30 minutes ago
Full-time
Senior
Customer and Technical Support
TrustArc

TrustArc

TrustArc provides a comprehensive SaaS-based Data Privacy Management Platform that integrates technology and consulting services to help organizations manage privacy compliance, assess risks, and navigate global privacy laws effectively.

Professional Services
251-1K
Founded 1997
$107M raised

Description

  • Manage enterprise implementations from kickoff through the customer lifecycle.
  • Train customers to configure TrustArc modules and use Arc Intelligence AI features.
  • Drive platform adoption and help customers independently operate and extend the platform.
  • Guide customers in connecting AI assistants to TrustArc through its MCP server.
  • Assist with building and maintaining Workato integration recipes for HR, CRM, marketing, and support systems.
  • Capture and manage customer feature requests, including their business cases and expectations.
  • Serve as the primary customer contact and trusted advisor.
  • Run business reviews focused on outcomes and adoption.
  • Identify and flag renewal risks early.

Requirements

  • 5+ years leading SaaS implementations or Customer Success engagements with enterprise clients; Fortune 1000 experience preferred.
  • Strong understanding of SaaS architecture, APIs, SSO, data connectors, and platform configuration troubleshooting.
  • Familiarity with AI-enabled SaaS products and ability to explain their value to technical and business stakeholders.
  • Experience translating complex regulatory and technical concepts into practical, outcome-driven solutions.
  • Proven ability to manage multi-workstream projects; PMP or comparable certification preferred.
  • Experience aligning implementation outcomes with measurable customer value, including ROI, time to value, and adoption.
  • Strong change-management, stakeholder-influence, and executive communication skills.
  • Experience training or enabling non-technical users on technical topics.
  • Proficiency with Salesforce, Gong, and Claude.
  • Privacy-platform experience with OneTrust, Securiti, or similar; MCP-connected AI experience, privacy regulation knowledge, and Spanish fluency preferred.

Benefits

  • Unlimited paid time off.
  • Flexible working hours and work-from-home environment.
  • Industry-specific learning and professional development support.
  • Weekly virtual team events, exercise classes, and employee resource groups.
  • Semi-annual awards that may include paid vacation.
  • Equal opportunity workplace with reasonable accommodations available.

Interested in this position?

Apply directly on the company website

Apply Now

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