RemoteLeaf Logo
Log in Sign up

Director, Customer Success

4 hours, 46 minutes ago
Anywhere
Full-time
Executive
Customer Success
Customer and Technical Support
Salesforce
Apply Now
People.ai

People.ai

People.ai offers a generative AI solution designed to enhance revenue operations and intelligence by automating manual tasks, analyzing account and deal health, and providing prescriptive coaching recommendations to optimize human productivity and driv...

IT Services
251-1K
Founded 2016
$200M raised
View All Jobs 8

Description

  • Drive gross retention, expansion, credit consumption, and customer adoption of the Backstory platform.
  • Monitor renewal risk, provide weekly leadership visibility, and lead executive save motions.
  • Manage strategic, emerging, and scaled customer coverage models, including account alignment, capacity planning, and playbooks.
  • Own success plans, executive readouts, EBRs, and value realization frameworks for enterprise customers.
  • Hire, develop, retain, and performance-manage managers and CSMs while owning onboarding, ramp, and career paths.
  • Run weekly renewal reviews, account reviews, monthly business reviews, quarterly planning, and related metrics dashboards.
  • Use Backstory to manage CS workflows and turn customer usage insights into product feedback.
  • Lead Sales-to-CS alignment and coordinate with Professional Services, Support, Studio, Product, and Marketing.
  • Manage CS budget, staffing, processes, and operating standards.

Requirements

  • 12+ years of experience in Customer Success, Account Management, or post-sales leadership, including 5+ years leading teams and developing managers.
  • Proven experience owning retention and expansion outcomes in B2B SaaS.
  • Experience building customer segmentation, capacity models, playbooks, scalable metrics, and data-driven operations using Salesforce, Gainsight, or similar tools.
  • Hands-on experience designing enterprise success planning, EBR, and value frameworks.
  • Ability to identify the business problem behind feature requests and recommend appropriate solutions or scope.
  • Strong product intuition and ability to translate customer patterns into credible product demand.
  • Executive presence with C-level customers and senior internal leaders, including high-stakes negotiation and influence.
  • Proven cross-functional partnership with Sales, Services, Support, and Product.
  • Experience using Claude and other leading AI tools, with knowledge of agentic workflows and MCP-based integrations.
  • Experience with usage-based or consumption pricing and connecting consumption to delivered value is strongly preferred.

Benefits

  • Eligible employees may receive commissions or bonus programs included in OTE.
  • Equity eligibility.
  • Employee benefits package.
  • Hiring-process accommodations are available.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

TrustArc

Customer Success & Implementation Mananager

TrustArc 251-1K Professional Services

TrustArc is seeking a Customer Success & Implementation Manager to guide enterprise customers from implementation through ongoing adoption, helping them configure privacy workflows, connect business systems, and independently achieve measurable privacy-program outcomes.

Canada Full-time Senior Customer Success
$67k-$81k
4 hours, 31 minutes ago
A

Work From Home - Member Care Specialist

AO Garcia Agency Insurance

Join a fully remote financial services team to enroll and support clients seeking guidance on benefits and related financial needs.

United States Entry Level Customer Success
4 hours, 31 minutes ago
Cloudbeds

Onboarding Coach - Guest Experience - LATAM

Cloudbeds 251-1K Internet Software & Services

Cloudbeds is hiring a remote Onboarding Coach in LATAM to guide hospitality customers through adopting its Guest Experience and Marketing platforms, translating hotel operations expertise into successful implementation and long-term product usage.

Latin America Full-time Mid Level Customer Success
CRM Email Marketing Salesforce
4 hours, 31 minutes ago
Comfrt

B2B Customer Experience Manager

Comfrt 1-10 Textiles, Apparel & Luxury Goods

Comfrt is seeking a B2B Customer Experience Manager to manage and improve the end-to-end experience for wholesale, bulk purchasing, corporate gifting, and marketplace business customers while supporting retention and revenue growth.

United States Full-time Mid Level Customer Success
5 hours, 1 minute ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers