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Customer Success Manager, Digital Tools

2 weeks, 1 day ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Confluence JIRA
Apply Now
Capital Rx

Capital Rx

Capital Rx provides comprehensive health benefit management and transparent pharmacy benefit management solutions, integrating various healthcare services to support millions of plan members across diverse sectors.

Health Care Providers & Services
251-1K
Founded 2017
View All Jobs 48

Description

  • Lead live product demos and facilitate client trainings during implementation and after launch.
  • Translate product workflows and functionality into clear training sessions and client-facing documentation.
  • Create, maintain, and continuously improve user guides, training decks, FAQs, and knowledge base content.
  • Configure client-specific portals within Judi and support user acceptance testing to ensure successful launches.
  • Submit, track, and help prioritize product enhancement and development requests based on client needs.
  • Coordinate and track large-scale client migrations, including plans, dependencies, timelines, and stakeholder communications.
  • Serve as a primary point of contact for clients to triage questions, issues, and feedback, including 1:1 go-live support.
  • Partner with Product, Implementation, and Account Management teams to stay current on roadmap changes and align on operational impacts.
  • Act as a trusted Judi Care product expert in client meetings and cross-functional workstreams.
  • Support scalable implementation efforts by standardizing training approaches, materials, and client-facing processes.
  • Assist with release readiness by testing, drafting release notes, and anticipating client training needs.
  • Enable internal teams such as Sales, Customer Success, and Support with product knowledge and training resources.

Requirements

  • Bachelor’s degree in a relevant field or equivalent PBM or HealthTech experience.
  • 4+ years of experience in customer success, client training, implementation, or enablement roles, preferably within healthcare technology.
  • Experience training users on software platforms and explaining technical workflows to non-technical audiences.
  • Comfort leading demos, trainings, and presentations in client-facing settings.
  • Excellent written and verbal communication skills with the ability to create clear documentation and training content.
  • Strong organizational and prioritization skills with the ability to manage multiple clients and initiatives concurrently.
  • Demonstrated ability to collaborate effectively with cross-functional and remote teams.
  • Familiarity with member-facing healthcare tools such as provider search, appointment scheduling, or prescription savings is preferred.
  • Proficiency with Microsoft Office, Confluence, Jira, Scribe, or similar productivity and collaboration tools.
  • Ability to travel up to 5–10%.

Benefits

  • Remote, US base salary range: $71,200–$112,000 USD.
  • New York, NY base salary range: $89,600–$112,000 USD.
  • Denver, CO base salary range: $82,400–$103,000 USD.
  • Equal employment opportunity and a diverse, inclusive workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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