Dispatcher

2 hours, 6 minutes ago
Capital Heating, Cooling, and Plumbing

Capital Heating, Cooling, and Plumbing

Capital Heating, Cooling, and Plumbing is a top-rated HVAC and plumbing company in Olympia, WA, with over 80 years of experience. We offer high-quality HVAC systems, repair services, and custom fabrication, ensuring top-notch customer satisfaction.

Construction & Engineering
1-10

Description

  • Receive and prioritize service requests from customers and internal departments.
  • Schedule and dispatch technicians based on skill set, location, and availability.
  • Monitor technician progress and provide service status updates to customers and management.
  • Maintain accurate records of service calls, appointments, and technician schedules.
  • Communicate with technicians and customers to resolve scheduling conflicts and emergencies.
  • Ensure efficient resource utilization while supporting high customer satisfaction.
  • Assist with administrative tasks related to dispatch and service operations.

Requirements

  • Previous experience in dispatching or logistics, preferably in the HVAC, plumbing, or electrical service industry.
  • Strong organizational and multitasking abilities.
  • Excellent verbal and written communication skills.
  • Proficiency with scheduling software and other relevant computer applications.
  • Ability to remain calm and solve problems in high-pressure situations.
  • Customer-focused mindset with a proactive approach.
  • High school diploma or equivalent.
  • Additional education is a plus.

Interested in this position?

Apply directly on the company website

Apply Now

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