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Senior Customer Success Manager

3 weeks, 1 day ago
Spain
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Canary

Canary

Canary Technologies is a leader in hospitality technology, providing award-winning solutions for hotels and lodging properties. Their innovative software enhances the guest experience, streamlines operations, and boosts revenue. With a focus on Contact...

Internet Software & Services
11-50
$47M raised
View All Jobs 28

Description

  • Own onboarding and implementation for strategic EMEA accounts and drive them to value quickly and smoothly.
  • Partner with clients to align their goals with Canary’s product capabilities during implementation.
  • Collaborate with Product, Engineering, and Sales to deliver seamless technical workflows for complex accounts.
  • Coach and develop other customer success team members and share best practices across the region.
  • Help build and improve scalable onboarding processes and specialized workflows for strategic accounts.
  • Act as the post-launch customer success owner, guiding clients from pilot through full contract and ongoing retention.
  • Manage a strategic book of business, identify customer pain points, and uncover cross-sell and expansion opportunities.
  • Serve as a trusted advisor to executive stakeholders and support business reviews and strategic alignments.
  • Deeply understand Canary’s current and future products to communicate their value to enterprise customers.

Requirements

  • 5+ years of Customer Success experience in a SaaS environment, with enterprise or strategic account management experience.
  • Complete fluency in both Spanish and English, written and spoken.
  • Bachelor’s degree or equivalent.
  • Experience managing complex technical implementations in close collaboration with Product and Engineering teams.
  • Strong ability to manage KPIs, interpret metrics, and translate data into commercial insights.
  • Hands-on experience with customer success, CRM, and AI platforms, especially Gainsight, Salesforce, and Claude.
  • Exceptional project management skills with the ability to handle multiple complex timelines and dependencies at once.
  • Strong relationship-building skills with experience driving executive-level alignment.
  • Proven ability to mentor junior team members and build scalable operational processes.
  • Commercial acumen with experience moving clients from pilots to full contracts and identifying expansion opportunities.
  • Preferred: experience in hospitality technology, hotel operations, or managing enterprise hotel accounts.
  • Preferred: based in Barcelona, Spain.
  • Willingness to travel regionally as needed.

Benefits

  • Target cash compensation of €93,000–€101,000, including fixed salary and quarterly performance-based bonus.
  • Stock option grant, subject to board approval.
  • Monthly company-wide Canary Days to provide extended weekends or days off.
  • Self Improvement Club with a monthly personal development budget.
  • Professional Development Chats with budget support for cross-functional learning.
  • Travel reimbursement and a stipend for visiting offices in New York, San Francisco, or Dallas.
  • Personal travel reimbursement credit when staying at a hotel Canary works with.

Interested in this position?

Apply directly on the company website

Apply Now

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