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Customer Success Manager (German Speaking)

1 month, 3 weeks ago
Europe, Middle East, Africa
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Canary

Canary

Canary Technologies is a leader in hospitality technology, providing award-winning solutions for hotels and lodging properties. Their innovative software enhances the guest experience, streamlines operations, and boosts revenue. With a focus on Contact...

Internet Software & Services
11-50
$47M raised
View All Jobs 14

Description

  • Own the post-onboarding in-life relationship with customers and support long-term retention, satisfaction, and advocacy.
  • Monitor customer usage and engagement to drive product adoption and help clients realize value from the platform.
  • Assess customer health metrics and create proactive engagement strategies to reduce churn risk and improve satisfaction.
  • Collaborate with EMEA Customer Success leadership to design, test, and implement scalable post-implementation processes and workflows.
  • Act as a trusted advisor to identify pain points and uncover cross-sell and upsell opportunities within the account portfolio.
  • Partner with Sales to expand revenue across existing customer accounts.
  • Conduct regional travel for in-person strategic meetings and business reviews with high-value accounts.

Requirements

  • 3+ years of Customer Success or Account Management experience in a B2B SaaS environment focused on post-onboarding lifecycle, adoption, and retention.
  • Native-level German and English fluency, written and spoken.
  • Strong hands-on experience with customer success, CRM, and AI platforms, especially Gainsight, Salesforce, and Claude.
  • Proven ability to manage KPIs, analyze customer health data, and translate metrics into actionable adoption strategies.
  • Demonstrated ability to build and refine scalable operational processes for in-life account management.
  • Strong relationship-building skills across all levels of a hotel organization, from executive leadership to front-of-house operations.
  • Prior experience in hospitality technology, hotel operations, or managing hotel accounts is preferred.
  • Ability to adapt communication styles and tailor messaging to different stakeholders.

Benefits

  • Target cash compensation of €65,000–€80,000, including fixed salary and quarterly performance-based bonus.
  • Stock option grant, subject to board approval.
  • Monthly Canary Days to provide company-wide time off and help employees recharge.
  • Self Improvement Club with a budget for purchases that support personal goals.
  • Professional Development Chats with budget for cross-functional professional development.
  • Travel reimbursement and a stipend for visiting Canary offices in New York, San Francisco, or Dallas.
  • Personal travel reimbursement in the form of a credit toward stays at hotels Canary works with.

Interested in this position?

Apply directly on the company website

Apply Now

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