Customer Success Manager II

6 days, 4 hours ago
Full-time
Junior
Customer and Technical Support
Calendly

Calendly

Calendly offers a modern scheduling platform that simplifies the process of finding meeting times, allowing users to eliminate the hassle of back-and-forth communication and enhance productivity through automated scheduling features.

Internet Software & Services
251-1K
Founded 2013
$351M raised

Description

  • Manage a high-volume portfolio of 200+ accounts in the scaled segment while balancing efficiency with personalized engagement.
  • Drive renewals across a large book of business by assessing risk and likelihood to renew using usage data and automation.
  • Identify expansion opportunities by understanding complex customer environments, including multiple business units and stakeholders.
  • Deliver a consistent, scalable customer experience by using playbooks, automation, and data signals to proactively surface risk and growth opportunities.
  • Collaborate cross-functionally with Sales, Product, and Support to represent the customer voice and influence product direction.
  • Maintain accurate internal systems and account records across a high-volume portfolio.
  • Work independently on most customer scenarios while contributing to team best practices and process improvements.

Requirements

  • 2-3+ years of experience in Customer Success, Account Management, Renewals, or Sales within a SaaS/PLG environment.
  • Proven experience owning and driving renewals across a high-volume book of business.
  • Experience supporting customers with multi-team or multi-product usage.
  • Ability to analyze customer data to identify trends and drive strategic outcomes.
  • Confidence using Salesforce, Gainsight, DocuSign, and other customer success systems.
  • Strong business acumen and the ability to balance customer satisfaction with company goals.
  • Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
  • Authorized to work lawfully in the United States, as Calendly does not provide immigration sponsorship.
  • Experience working with playbooks, automation, and customer success data is preferred.

Benefits

  • Annual base salary range of $79,670 to $109,262 USD, depending on location and experience.
  • Top Performer Bonus program or sales incentive for full-time employees working 30+ hours per week.
  • Equity awards as part of the total rewards package.
  • Competitive benefits package.
  • Occasional travel opportunities for company events, team collaboration, or offsites.

Interested in this position?

Apply directly on the company website

Apply Now

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