Customer Success - Australia Clients - Remote

1 month ago
Full-time
Lead
Customer and Technical Support
Sleek

Sleek

Sleek: The SMEs' go-to platform for company registration, compliance, and accounting services in Singapore, HK, AU, and the UK. Designed by entrepreneurs, for entrepreneurs, Sleek offers hassle-free solutions to start and manage businesses digitally.

Professional Services
251-1K
Founded 2017
$34M raised

Description

  • Own the renewal process for the Australian client base and work toward monthly renewal rate targets.
  • Investigate customer issues end to end and coordinate resolution across internal teams.
  • Drive cash collection through renewals, upsells, and upgrades within the existing customer base.
  • Manage the customer pipeline in a data-driven way using CRM and reporting tools.
  • Maintain strong CRM hygiene, pipeline reporting, and forecasting accuracy.
  • Prioritise ticket resolution and proactive outreach to meet monthly KPIs.
  • Collaborate with accounting, corporate secretarial, product, and data teams to improve renewal outcomes.
  • Identify and act on revenue expansion opportunities within the book of business.
  • Share best practices with the wider Customer Success team and contribute to continuous improvement.

Requirements

  • Minimum 8 years of experience in renewals or customer success management roles.
  • Located in the Philippines.
  • Proven track record of achieving renewal rate and cash collection targets in a B2B SaaS or services environment.
  • Experience managing a customer pipeline in a data-driven way, including CRM hygiene, pipeline reporting, and forecasting.
  • Demonstrated ability to work cross-functionally with product, finance, and operations teams to resolve customer issues.
  • Strong written and spoken English.
  • Ability to communicate clearly with Australian-market clients.
  • Proven behavioural fit demonstrating ownership, humility, structured thinking, target focus, data-driven decision making, and the ability to have tough conversations positively.
  • Willingness to undergo background screening, which may include education, criminal history, political exposure, and bankruptcy or adverse credit checks.

Benefits

  • Flexible work-from-home arrangement.
  • Option to work fully remote from anywhere in the world for 1 month each year.
  • Competitive market salary.
  • Generous paid time off and holiday schedules.
  • Eligibility for an employee share ownership plan for certain staff.
  • Training programmes and strong opportunities for personal growth and autonomy.
  • Diverse, inclusive, kind, and humility-driven culture.
  • B Corp-certified company with a mission-driven environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Customer Success Manager

Dragos 251-1K Professional Services

Dragos is hiring a Senior Customer Success Manager for North America to support industrial cybersecurity customers by driving adoption, retention, and measurable business outcomes.

Cybersecurity Salesforce
1 day, 19 hours ago

Provider Success Manager - Montgomery, Alabama

Counterpart Health 51-200 hospital & health care

Counterpart Health is hiring a Provider Success Manager to manage primary care provider partnerships and drive adoption of its Counterpart Assistant platform in value-based care settings.

1 day, 19 hours ago

AP - Salesforce Analyst/Admin

D2B Professional Services

Senior Salesforce Consultant role at a company supporting Salesforce services, customer onboarding, and product adoption through business analysis and delivery coordination.

CRM Salesforce
1 day, 19 hours ago

Client Success Manager

Pavago IT Services

Pavago is hiring a remote Client Success Manager to manage client relationships, renewals, and account growth for a scaling marketing agency serving roofing and home services businesses.

1 day, 20 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers