Partner Success Manager | Remote | LATAM Only | 85155

6 hours, 43 minutes ago
Full-time
Senior
Project and Program Management
Remote Talent Latam

Remote Talent Latam

Remote Talent Latam is a remote staffing agency that specializes in recruiting and managing qualified remote workers from Latin America. We absorb the risks for businesses and provide human resources services to help them grow without the stress of fin...

Professional Services
51-250
Founded 2017

Description

  • Lead the client onboarding process from the initial introduction call through handoff to the Marketing Advisor team.
  • Set clear expectations and provide welcome materials and process overviews for new clients.
  • Review and process onboarding questionnaires to collect required client information.
  • Secure and manage access to client marketing platforms, including Google, Meta, website systems, and CRM tools.
  • Troubleshoot technical access issues and create new accounts when needed.
  • Set up and configure Databox dashboards and verify reporting functionality before handoff.
  • Provide basic training to clients on how to navigate their dashboards.
  • Conduct scheduled client check-ins every 3-6 months to review performance and identify growth opportunities.
  • Administer satisfaction surveys, gather feedback, and coordinate issue resolution with internal teams.
  • Maintain client documentation and prepare thorough handoff materials for the Marketing Advisor team.

Requirements

  • 6 years of experience in a client-facing role within a digital marketing agency or similar environment.
  • Understanding of digital marketing platforms, including Google Ads, Google Analytics, Meta Ads Manager, and WordPress.
  • Exceptional organizational skills and meticulous attention to detail.
  • Proven ability to manage multiple projects simultaneously and meet deadlines.
  • Ability to guide clients from contract signing to full launch, including kickoff calls, asset gathering, and expectation setting.
  • Excellent communication and interpersonal skills with the ability to build rapport and trust with clients.
  • Advanced English skills.
  • Candidates must reside in LATAM countries.
  • Resumes must be submitted in English.

Benefits

  • Full-time position, Monday to Friday, EST schedule.
  • Salary starting at $2,200+ USD.
  • 100% remote work environment.
  • Independent contractor contract type.

Interested in this position?

Apply directly on the company website

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