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Associate Account Manager

1 hour, 43 minutes ago
North America
Full-time
Junior
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Buyers Edge Platform

Buyers Edge Platform

Buyers Edge Platform provides data and software tools designed to enhance efficiency, optimization, and transparency within the foodservice supply chain, enabling operators and manufacturers to reduce costs and improve operational effectiveness.

IT Services
251-1K
Founded 2018
View All Jobs 8

Description

  • Assist with onboarding new clients by gathering required information, populating systems and order guides, and coordinating internal resources.
  • Maintain and update client order guides, product mappings, and SKU data to support accurate ordering and billing.
  • Prepare client reports, consolidate data, and summarize insights for account reviews and meetings.
  • Monitor client accounts for pricing discrepancies, missing invoices, short pays, and mapping errors, then resolve or escalate issues as needed.
  • Perform routine data tasks such as data entry, spreadsheet cleanup, file imports and exports, and basic data normalization.
  • Respond to client inquiries by email, phone, or Teams and coordinate follow-up actions with internal teams.
  • Use a CRM such as Salesforce to log activity, track requests, and update account information.
  • Support claims and exceptions by collecting documentation, entering details, and tracking resolution progress.
  • Participate in cross-functional projects to improve onboarding speed, data quality, and operational efficiency.
  • Identify upsell and cross-sell opportunities using client purchasing history and market data.

Requirements

  • 1-2 years of experience in customer service, account support, or a similar role.
  • Experience in foodservice, distribution, or produce is a plus.
  • Proficiency with Google Sheets or Excel, including data entry, filters, and basic formulas.
  • Experience with CRM systems, preferably Salesforce, or willingness to learn.
  • Strong verbal and written communication skills.
  • High attention to detail and strong organizational skills.
  • Ability to manage multiple internal stakeholders and shifting priorities in a fast-paced environment.
  • Customer-first mindset with professional phone and email etiquette.
  • Strong problem-solving skills with the ability to escalate appropriately and follow through.
  • Self-starter who can work independently and ask for guidance when needed.
  • Analytical thinking and comfort working with data and spotting discrepancies.
  • Collaborative, positive team player with strong interpersonal skills.
  • Proactive attitude and willingness to learn and adapt quickly.
  • Remote work location required; anticipated travel 1-2 times per year.
  • Work sponsorship is not available for this role.

Benefits

  • Medical, dental, and vision coverage.
  • Flexible spending accounts for health and dependent care.
  • Critical illness, accident, and voluntary life insurance options.
  • Company-paid life insurance.
  • 401(k) plan with company match.
  • Remote work arrangement with limited travel.
  • Equal opportunity employer commitment and inclusive hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

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