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Technical Account Manager

13 hours ago
United States, Canada
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Android AWS Azure Bash Buildkite CI/CD CircleCI GCP GitHub Actions Go Gradle iOS JavaScript Jenkins Kubernetes Python Ruby TeamCity Terraform Xcode
Apply Now
Buildkite

Buildkite

Buildkite: Powerful CI/CD platform for fast, secure, and scalable pipelines on your own infrastructure, offering flexibility, security, and data-driven insights.

Commercial Services & Supplies
51-250
Founded 2014
$41M raised
View All Jobs 14

Description

  • Serve as the primary technical point of contact for a portfolio of high-value enterprise customers throughout the post-sale lifecycle.
  • Lead onboarding and guide integration architecture for complex customer environments.
  • Drive deep adoption of Buildkite across customer engineering teams.
  • Conduct delivery reviews and executive briefings with VP Engineering and CTO-level stakeholders.
  • Translate technical findings into strategic business context for customer leadership.
  • Proactively identify technical risks, blockers, and expansion opportunities across the portfolio.
  • Partner with AEs and CSMs by providing technical credibility, context, and risk assessment for renewals and expansion.
  • Advocate for customer needs internally by translating portfolio patterns into product feedback and roadmap input.
  • Build technical playbooks and onboarding frameworks to improve team consistency.
  • Mentor junior TAMs and contribute to internal capability development.

Requirements

  • 3+ years of experience in a Technical Account Manager, Customer Success Architect, Solutions Architect, Solutions Engineer, or equivalent post-sale technical advisory role.
  • Hands-on experience with CI/CD platforms such as Buildkite, Jenkins, GitHub Actions, CircleCI, or TeamCity.
  • Strong technical foundation in DevOps tooling including Terraform, Kubernetes, and cloud platforms such as AWS, GCP, or Azure.
  • Practical scripting ability in Bash, Ruby, Go, JavaScript, or Python.
  • Exceptional communication skills for engaging both executive and hands-on engineering audiences.
  • Commercial awareness of how technical work connects to renewal health, churn risk, and expansion.
  • High tolerance for ambiguity in complex customer environments.
  • Experience mentoring junior colleagues and contributing to team-wide capability uplift.
  • Nice to have: mobile CI/CD experience, including iOS and Android pipelines with Xcode, Fastlane, and Gradle.
  • Nice to have: experience with large-scale monorepo architectures or complex multi-team pipeline configurations.
  • Nice to have: prior experience in a high-growth SaaS or developer tools company.
  • Nice to have: familiarity with AI-assisted development tooling and how it fits into build and delivery workflows.

Benefits

  • Remote-first culture with support for work-life balance.
  • Competitive compensation and benefits package.
  • Compensation range of $140K–$155K.
  • Meaningful work alongside innovative engineering teams.
  • Opportunities for professional growth, learning, and career development.
  • Supportive, collaborative team culture.
  • Inclusive environment with reasonable accommodations during the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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