Technical Account Manager

7 hours, 29 minutes ago
Full-time
Mid Level
Customer and Technical Support
Surgence

Surgence

Surgence is a cloud-based healthcare supply chain platform developed by Concordance Healthcare Solutions LLC. Launched on July 20, 2023, it connects providers, distributors, and suppliers, offering real-time visibility into supply and demand. This platform aims to address inefficiencies in the healthcare supply chain by providing features like machine-driven forecasting, automated decision-making, and workflows for approvals. The Surgence platform integrates various technologies into a unified system, enhancing collaboration and transparency across the healthcare ecosystem. It focuses on improving forecasting and financial health while mitigating disruptions to ensure continuity of patient care. With advanced capabilities such as automated alerts for strategy deviations, Surgence empowers organizations to optimize operations and make informed decisions based on shared data.

information technology & services
11-50

Description

  • Lead customer onboarding and integration activities, including playbooks, phase gates, readiness reviews, and go-live decisions.
  • Serve as the primary technical contact for customer IT, data, and analytics teams during implementation.
  • Reconcile contracted scope, customer expectations, and platform capabilities, and escalate gaps or risks as needed.
  • Coordinate data ingestion, normalization, modeling, validation, and readiness within the Surgence platform.
  • Define and execute data validation processes, document discrepancies, and obtain customer sign-off before activating use cases.
  • Maintain onboarding documentation such as validation summaries, assumptions, limitations, readiness checkpoints, risk registers, and Go/No-Go decisions.
  • Monitor and communicate implementation risks, integration dependencies, and data quality concerns, along with mitigation plans.
  • Act as a gatekeeper for customer-impacting technical changes and coordinate testing, validation, and communication for production updates.
  • Partner cross-functionally with engineering, product, customer success, security, and operations to support stable customer environments.
  • Support super-users, rollout processes, workflow training, adoption, post-implementation operationalization, and new use case activation.

Requirements

  • 3+ years in a Technical Account Manager, Solutions Engineer, Implementation Engineer, or similar role.
  • Healthcare, supply chain, or enterprise analytics experience.
  • Proven success leading complex data integrations or enterprise platform deployments.
  • Strong understanding of data pipelines, validation concepts, and system dependencies.
  • Proven ability to communicate technical concepts to non-technical stakeholders.
  • Experience working cross-functionally in fast-moving organizations.
  • Familiarity with phased onboarding or implementations.
  • Experience balancing development with customer-facing stability requirements.
  • Good judgment and ability to keep the customer engaged.
  • Demonstrated ability to learn new things quickly.
  • Bachelor's degree strongly preferred.

Benefits

  • Medical, Dental, Vision, and Life Insurance.
  • PTO, Sick Leave, and Paid Holidays.
  • 401K with Company Match.
  • Short-Term and Long-Term Disability Insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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