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Sr Software Technical Account Manager

17 hours, 8 minutes ago
United States
Full-time
Mid Level
Technical Account Manager
Customer and Technical Support
DNS
Apply Now
Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1K-5K
Founded 1993
View All Jobs 48

Description

  • Serve as the primary technical advisor for an assigned healthcare enterprise customer within a fractional engagement allocation.
  • Support customer readiness, configuration, deployment, training, adoption, and transition to steady-state operations.
  • Build relationships with customer security, operations, IT, program, and other stakeholders.
  • Conduct health and risk reviews, identify adoption or configuration gaps, and recommend remediation plans.
  • Travel onsite for deployments, testing, go-live activities, training, recovery efforts, and high-impact break-fix events.
  • Troubleshoot hardware, devices, user accounts, SaaS platforms, connectivity, and customer workflows.
  • Coordinate resolutions across Support, Product, Engineering, Professional Services, Operations, and third-party partners.
  • Deliver training and enablement to frontline users, administrators, IT teams, and organizational leaders.
  • Balance proactive account management, reactive support, field assignments, and internal initiatives across defined allocations.
  • Create playbooks, knowledge articles, training materials, reporting, and process improvements based on customer and field feedback.

Requirements

  • 4+ years of experience in technical implementation, Professional Services, Technical Account Management, Customer Success Engineering, field deployment, solutions delivery, or enterprise technical support.
  • Experience implementing or supporting hardware-plus-SaaS solutions in customer environments.
  • Hands-on experience configuring, testing, troubleshooting, or supporting devices and cloud platforms.
  • Experience delivering live customer training or enablement.
  • Working knowledge of networking fundamentals, including IP addressing, Wi-Fi, DNS, routing, firewalls, and egress dependencies.
  • Ability to manage escalations calmly, communicate clearly with technical and non-technical audiences, and explain complex concepts without jargon.
  • Ability to work independently, manage multiple priorities, protect defined customer allocations, and keep stakeholders informed.
  • Willingness to travel up to 50%, including short-notice and overnight travel; ability to work onsite across time zones and maintain a valid driver’s license.
  • Experience in healthcare, hospital security, clinical operations, or other regulated environments preferred.
  • Experience with body-worn cameras, digital evidence systems, Evidence.com, MDM, ticketing tools, network monitoring, or packet-analysis tools preferred; relevant certifications are a plus.

Benefits

  • Competitive salary and 401(k) with employer match
  • Discretionary paid time off
  • Paid parental leave for all employees
  • Medical, dental, and vision plans
  • Fitness programs
  • Emotional and mental wellness support
  • Learning and development programs
  • Employee Resource Groups (ERGs)

Interested in this position?

Apply directly on the company website

Apply Now

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