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Amazon Connect Developer- R01570794

13 hours, 30 minutes ago
United States
Contract
Lead
Cloud Engineer
Software Development
AWS CI/CD Cisco Git HIPAA Java Jenkins Microsoft Dynamics 365 Node.js Python Salesforce Serverless Terraform
Apply Now
Brillio

Brillio

Brillio is a global leader in Enterprise Digital Transformation Solutions, partnering with companies to drive business improvement and competitiveness through innovative technology solutions.

IT Services
1001-5000
Founded 2014
View All Jobs 18

Description

  • Lead the design, configuration, deployment, and optimization of Amazon Connect contact center solutions.
  • Build and maintain contact flows, IVR logic, routing, queues, callbacks, operational schedules, and dynamic or emergency messaging.
  • Develop integrations and automation using AWS Lambda, Amazon Lex, DynamoDB, S3, Kinesis, CloudWatch, and related AWS services.
  • Design conversational AI and self-service experiences that improve caller containment and patient/member experiences.
  • Support migrations from legacy contact center platforms such as Avaya and Cisco to Amazon Connect.
  • Partner with healthcare teams to translate service workflows, including claims, eligibility, prior authorization, pharmacy, and care management, into technical solutions.
  • Ensure HIPAA-aligned PHI handling, secure data exchange, auditability, and access controls across contact center solutions.
  • Lead production support, incident response, root-cause analysis, performance tuning, and post-production stabilization.
  • Create technical designs, runbooks, troubleshooting guides, operational procedures, and knowledge-transfer materials.
  • Contribute to CI/CD, infrastructure as code, release governance, and environment management; mentor engineers and provide code reviews.

Requirements

  • 10+ years of experience in systems engineering, cloud engineering, contact center engineering, or application integration.
  • 3+ years of hands-on experience designing, building, and supporting Amazon Connect solutions.
  • Strong knowledge of Amazon Connect contact flows, queues, routing profiles, users, security profiles, prompts, attributes, CTRs, and real-time metrics.
  • Hands-on experience with AWS Lambda, Amazon Lex, DynamoDB, CloudWatch, and S3.
  • Experience building serverless integrations and automation with Python, Node.js, Java, or similar languages.
  • Knowledge of telephony and contact center technologies, including SIP, IVR, ACD routing, call recording, transfers, callbacks, and queue management.
  • Experience integrating Amazon Connect with CRM, claims, eligibility, knowledge base, workforce management, reporting, or data warehouse platforms.
  • Experience with monitoring, alerting, incident management, root-cause analysis, change management, and technical documentation.
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.
  • Healthcare contact center experience and knowledge of HIPAA, PHI, PCI considerations, security controls, and audit logging preferred.

Benefits

  • Equal employment opportunity regardless of protected characteristics.
  • Opportunity to work on digital technology projects for Fortune 1000 clients.
  • Professional growth in contemporary cloud and digital technologies.

Interested in this position?

Apply directly on the company website

Apply Now

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