Customer Success Manager, US East

1 month ago
Full-time
Mid Level
Customer and Technical Support
Bolster AI

Bolster AI

Bolster AI provides cutting-edge AI security solutions that automate threat detection and takedown across domains, social media, app stores, and the dark web, safeguarding companies from online threats with unparalleled efficiency.

Internet Software & Services
11-50
Founded 2017
$32M raised

Description

  • Own a portfolio of enterprise and mid-market customers and guide them through the full customer journey.
  • Build trusted relationships with customers to support retention, renewal, and expansion.
  • Align Bolster’s solutions with customer outcomes and uncover new use cases and adoption opportunities.
  • Lead Executive Business Reviews and share best practices to demonstrate measurable customer value.
  • Act as a first line of support for key accounts by triaging issues and coordinating troubleshooting with Engineering and Support.
  • Communicate with customers across Slack, Zoom, email, ticketing systems, and community forums.
  • Collaborate cross-functionally with Sales, Product, Engineering, and Marketing to deliver a seamless customer experience.
  • Identify recurring customer challenges, feature requests, and success stories to inform product development.
  • Create playbooks, templates, and customer-facing resources to scale customer success.
  • Champion adoption, expansion, and renewal across the book of business.

Requirements

  • 4+ years of experience in Customer Success, Account Management, or Strategic Consulting, ideally in enterprise SaaS or security technology.
  • Experience managing enterprise and mid-market customers with complex technical use cases.
  • Strong ability to communicate technical concepts as business outcomes.
  • Excellent interpersonal skills and experience building trust-based, long-term customer relationships.
  • Ability to multi-task and prioritize in a fast-moving, omnichannel environment.
  • Comfortable serving as a first responder to customer questions or issues and knowing when to escalate.
  • Curious, proactive, and resourceful approach to problem-solving.
  • Track record of outcome-based thinking focused on measurable success for both customer and business.
  • Experience with Salesforce, Gainsight, Zendesk, or similar customer success platforms is preferred.
  • Exposure to fraud prevention, phishing, or brand protection technologies is preferred.

Benefits

  • $80,000 - $140,000 annual OTE in California, with base salary plus commission.
  • Excellent medical, dental, and vision insurance.
  • Flexible time off plus paid holidays.
  • Equity compensation.
  • 401(k) plan.

Interested in this position?

Apply directly on the company website

Apply Now

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