Customer Success Manager (Public Sector) - Dallas, Texas

3 hours, 19 minutes ago
Full-time
Senior
Customer and Technical Support
Zimperium

Zimperium

Mobile Security Solutions | Complete Mobile Security for Apps and Devices Zimperium is the only mobile security platform purpose built for enterprise, securing both mobile devices and applications so they can securely access data. Zimperium is a leadin...

Professional Services
251-1K
Founded 2010
$60M raised

Description

  • Proactively manage customer relationships to support renewals, referenceability, and expansion opportunities.
  • Manage a strategic public sector portfolio across Federal Civilian/Defense agencies and SLED entities.
  • Drive adoption of Zimperium’s solution within customer environments and help customers realize business value.
  • Serve as a trusted advisor by developing strong product, domain, and functional expertise.
  • Maintain high customer satisfaction and act as the primary contact for risks, escalations, and issue management.
  • Gather customer feedback and use it to inform product capabilities and use-case improvements.
  • Support customer onboarding, including deployment planning, best practices, and proactive risk management.
  • Collaborate closely with Engineering and Product teams to resolve customer issues.
  • Learn the product and deployment environment deeply enough to hold in-depth technical conversations with customers.

Requirements

  • B.S. in Computer Science or an equivalent engineering degree.
  • 5+ years of experience working with enterprise software solutions; startup experience is desirable.
  • 5+ years of experience in customer success roles, preferably with security companies.
  • Experience managing a portfolio of large enterprise and/or Federal customers.
  • Strong problem-solving skills and good business acumen.
  • Self-motivated with the ability to work independently.
  • Domain expertise in mobility and security is highly desirable.
  • Ability to travel.
  • Ability to collaborate across teams and time zones.
  • Basic technical understanding of architecture and data interpretation is required.

Interested in this position?

Apply directly on the company website

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