Customer Success Manager

2 hours, 56 minutes ago
Full-time
Junior
Customer and Technical Support
BlueCat

BlueCat

BlueCat Networks provides Adaptive DNS solutions for network simplification and security, enabling businesses to thrive in a complex, hybrid cloud environment.

Internet Software & Services
251-1K
Founded 2001
$28M raised

Description

  • Serve customers across a shared portfolio using a prioritized queue rather than a fixed account list.
  • Deliver onboarding confirmations, adoption checkpoints, pre-renewal reviews, and responsive customer support.
  • Guide customers through best practices, implementation planning, usage optimization, and product demonstrations.
  • Translate technical capabilities into business outcomes and connect adoption to measurable results.
  • Collaborate with Support and Product teams to troubleshoot and resolve customer issues.
  • Identify churn risks, renewal readiness, cross-sell opportunities, and up-sell opportunities.
  • Document customer outcomes, risks, stakeholders, and interactions in Totango, Salesforce, and other internal systems.
  • Manage multiple concurrent customer conversations while meeting coverage, response-time, adoption, health, and retention KPIs.
  • Improve standardized customer success plays based on field observations and customer patterns.

Requirements

  • 2–4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing B2B SaaS role.
  • Technical aptitude combined with business acumen; exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset.
  • Ability to manage many customers simultaneously and prioritize work based on customer signals.
  • Excellent written communication for asynchronous customer engagement.
  • Strong documentation and operational discipline.
  • Experience delivering product demonstrations and conducting structured customer conversations.
  • Familiarity with customer success and CRM tools such as Totango or Salesforce.
  • Proactive, accountable, coachable, and customer-focused approach.

Benefits

  • Base salary of $87,000–$110,000 USD per year.
  • Discretionary bonus plan and potential participation in the annual bonus program.
  • Medical, dental, and vision insurance.
  • HSA and FSA tax-advantaged accounts.
  • Annual Lifestyle Spending Account and 401(k) with company matching.
  • Paid parental leave, vacation, personal, and wellness days.
  • Annual learning and development budget.

Interested in this position?

Apply directly on the company website

Apply Now

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