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Enterprise Customer Success Manager

39 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
CoderPad

CoderPad

CoderPad is a top technical interview platform for hiring developers, providing live coding assessments in 41+ languages to streamline the hiring process for leading development teams.

Internet Software & Services
11-50
View All Jobs 3

Description

  • Manage new and existing enterprise accounts with an Enterprise Strategic Account Executive through shared account plans and clear ownership.
  • Support qualified presales opportunities by validating customer outcomes, implementation readiness, scope, and post-sale expectations.
  • Create joint Sales and Customer Success onboarding plans covering goals, success criteria, stakeholders, responsibilities, timelines, and custom commitments.
  • Lead enterprise onboarding, change management, adoption, and ongoing engagement across customer teams and regions.
  • Build relationships with customer stakeholders in Talent Acquisition, Engineering, IT, Security, business leadership, and executive teams.
  • Lead success plans, QBRs, and executive reviews to demonstrate adoption, business outcomes, ROI, and risk mitigation.
  • Own renewal strategy, forecasting, and execution to achieve GRR and NRR targets.
  • Identify expansion opportunities and transition them to Sales for commercial qualification and close.
  • Lead customer escalations and coordinate internal teams to resolve blockers.
  • Maintain customer plans, health, stakeholder data, and forecasts in Salesforce and Gainsight; build scalable playbooks and AI-supported workflows.

Requirements

  • 7+ years of experience in Customer Success, Enterprise Account Management, or strategic consulting, preferably in SaaS.
  • Bachelor’s degree in Business, IT, or a related field.
  • Experience retaining enterprise customers, onboarding new accounts, and delivering measurable adoption and business outcomes.
  • Experience partnering with enterprise sellers on presales, account planning, and expansion, ideally in a pod model.
  • Executive presence and clear communication skills for aligning buyers and implementation teams on scope and expectations.
  • Strong business and data judgment to translate customer signals into ROI, risk mitigation, and growth opportunities.
  • Ability to lead cross-functionally while balancing customer needs, onboarding work, and presales responsibilities.
  • Experience with scoped onboarding plans, custom assessment commitments, change management, executive reviews, and renewal forecasting.
  • Proficiency with Gainsight or a similar customer success platform and CRM tools.
  • Daily AI fluency and workflow automation experience, with the ability to critically review outputs.
  • Experience with Salesforce, Gainsight, CS Orchestrator/Potts, enterprise integrations, security, competitive migrations, or HR technology is helpful.
  • Permanent, unrestricted right to work in the candidate’s country of residence without current or future company sponsorship.

Benefits

  • Competitive, market-rate salary.
  • Stock options with a four-year vesting schedule.
  • Medical, dental, and vision insurance with 90% coverage for employees and dependents.
  • Flexible Spending Account and 401(k) with profit sharing.
  • Unlimited PTO, an expectation to take three weeks annually, and 20 company holidays.
  • Remote-friendly work environment with a monthly work-from-home stipend.
  • Parental leave of 16 weeks for primary caregivers and 12 weeks for secondary caregivers.
  • Short- and long-term disability, life insurance, laptop choice, and internal growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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