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Customer Success Manager

1 month, 1 week ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
Verifiable

Verifiable

Verifiable offers cutting-edge medical credentialing and provider network software, automating primary source verifications to streamline healthcare operations.

Internet Software & Services
51-250
$74M raised
View All Jobs 7

Description

  • Proactively manage customer relationships from implementation hand-off through renewal and beyond.
  • Drive customer retention by building trusted advisor relationships that increase product adoption and value delivery.
  • Develop a deep understanding of each customer’s business goals, initiatives, and use cases.
  • Build advanced knowledge of Verifiable’s products and recommend best practices to improve adoption and ROI.
  • Lead Quarterly Business Reviews with executive stakeholders to demonstrate ROI, align on priorities, and share product updates.
  • Assess customer risk and barriers to value realization and create remediation and recovery plans.
  • Support renewals through regular quarterly account reviews and business planning.
  • Collect customer product requests and communicate customer feedback to internal teams.
  • Serve as the voice of the customer across Product, Solutions, Enablement, and Support.
  • Contribute to internal growth initiatives for the CSM team and other teams.

Requirements

  • 3+ years of experience in customer success or account management, preferably in an enterprise SaaS environment.
  • Ability to thrive in a fast-moving, rapidly transforming environment.
  • Proven experience partnering with C-level, VP, and Director-level clients.
  • Solid understanding of technical concepts to provide high-level guidance on implementation and solutions.
  • Strong knowledge of Salesforce, including custom configurations and integrations, preferred.
  • Outstanding interpersonal skills and ability to work effectively with internal and external teams.
  • Strong written, verbal, and phone/web conferencing communication skills.
  • Bachelor’s degree in a related field or equivalent years of proven experience required.
  • A strong sense of ownership and a history of driving outstanding customer outcomes.

Benefits

  • Fully remote work across the US and internationally.
  • Health, vision, and dental plans.
  • Unlimited PTO.
  • New Apple equipment provided.
  • Startup equity as part of the compensation package.
  • $27M Series B backing from Craft Ventures and a growing, well-funded company environment.

Interested in this position?

Apply directly on the company website

Apply Now

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