Customer Success Manager

43 minutes ago
Full-time
Mid Level
Customer and Technical Support
Verifiable

Verifiable

Verifiable offers cutting-edge medical credentialing and provider network software, automating primary source verifications to streamline healthcare operations.

Internet Software & Services
51-200
$74M raised

Description

  • Own customer relationships from implementation handoff through renewal and expansion while maintaining accurate CRM records.
  • Serve as a trusted advisor to drive product adoption, retention, value delivery, and customer advocacy.
  • Understand each customer’s business goals, initiatives, and use cases to provide tailored guidance.
  • Develop expertise in Verifiable’s API, Salesforce, and native AI offerings to support adoption and improve customer ROI.
  • Lead Quarterly Business Reviews with executive stakeholders to demonstrate ROI, align objectives, share product updates, and support renewals.
  • Identify customer risks and barriers to value early and lead remediation and recovery plans.
  • Gather customer feedback and product requests and translate needs into actionable input for Product and Development teams.
  • Collaborate with Product, Support, and Sales to deliver a strong customer experience and build long-term relationships.
  • Contribute to initiatives that improve the Customer Success function and overall customer experience.

Requirements

  • 3+ years of customer success or account management experience, preferably in enterprise SaaS.
  • Experience building relationships with C-level, VP-level, and Director-level stakeholders.
  • Technical aptitude to explain APIs, integrations, and implementation concepts at a high level.
  • Ability to prioritize independently and manage a large portfolio of customers.
  • Experience using AI and fluency with Slack, Google Workspace, Jira, and Notion.
  • Ability to thrive in a fast-moving, rapidly changing environment.
  • Excellent written and verbal communication skills for internal and external audiences.
  • Strong ownership mindset and track record of delivering customer outcomes.
  • Hands-on Salesforce knowledge, including custom configurations and integrations (preferred).
  • Experience in healthcare, credentialing, or compliance-focused SaaS (preferred).

Benefits

  • Health coverage options for employees and their families.
  • Unlimited PTO with flexible time-off planning.
  • Startup equity participation.
  • Fully distributed work environment, with work-from-home eligibility in supported U.S. states.
  • Company-issued MacBook and accessories.
  • Google Workspace, Notion, and company-wide AI tools including Claude.

Interested in this position?

Apply directly on the company website

Apply Now

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