Retention Account Manager, SMB

3 months ago
Full-time
Senior
Customer and Technical Support
Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009

Description

  • Retain and grow a multi-million dollar client base.
  • Understand SMB customer needs across all verticals.
  • Deploy retention strategies to reduce churn and increase contract adoption.
  • Address customer concerns and competitive threats through negotiation and account management.
  • Identify and communicate product, operational, and competitive gaps to improve the retention motion.
  • Partner with Sales, Support, Product, and Analytics teams to strengthen retention strategies.
  • Serve as a trusted advisor to merchants at critical moments in their journey.

Requirements

  • 5+ years of experience in Sales, Account Management, or a related field.
  • Experience identifying and closing both retention and growth opportunities.
  • Experience managing a pipeline to achieve revenue targets.
  • Strong negotiation and financial literacy skills.
  • Strong storytelling and vision-setting skills.
  • Excellent organizational, analytical, written, and verbal communication skills.
  • Passion for and knowledge of how new technologies can better serve small and medium-sized businesses.
  • Experience working with SMB customers across multiple verticals is preferred.

Benefits

  • Remote work.
  • Medical insurance.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning support.
  • Inclusive interview experience with reasonable accommodations.
  • Equal opportunity employer with fair chance consideration for applicants with arrest or conviction records.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Account Manager, Retail Media

instacart.careers 1K-5K Internet Software & Services

Instacart is hiring a Senior Account Manager to manage enterprise retail media partners for Carrot Ads, driving onboarding, adoption, revenue growth, and long-term partner success.

7 minutes ago

Senior Account Manager, Retail Media

instacart.careers 1K-5K Internet Software & Services

Instacart is hiring a Senior Account Manager to manage enterprise retail partners for its Carrot Ads retail media platform, driving onboarding, adoption, revenue growth, and long-term partner success.

7 minutes ago

Client Success Executive

Quantum Health 1K-5K Professional Services

CirrusMD is seeking a Client Success Executive to manage strategic healthcare accounts, drive platform adoption and measurable client outcomes, and lead retention and revenue growth across an assigned book of business.

CRM
22 minutes ago

Customer Growth Manager

Aspire Software 251-1K Internet Software & Services

KidKare is seeking a Customer Growth Manager to manage onboarding, retention, renewals, and expansion for several hundred small CACFP sponsor accounts in a fully remote environment.

CRM HubSpot Monday.com Notion
37 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers