Onboarding Project Manager

1 hour, 28 minutes ago
Full-time
Senior
Project and Program Management
Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009

Description

  • Engage with sellers pre-sale to support discovery, scoping, planning, and solution validation.
  • Advise on Square’s product capabilities and limitations to set clear expectations with prospective sellers.
  • Own and manage multiple complex onboarding projects concurrently across competing priorities, timelines, and resource constraints.
  • Build strong cross-functional partnerships with Sales, Account Management, Customer Success, Product, Marketing, and Engineering teams.
  • Collaborate with technical partners and communicate technical requirements to both technical and non-technical stakeholders.
  • Proactively identify and manage risk throughout the onboarding lifecycle and maintain consistent stakeholder communication.
  • Support data entry and data migration activities as part of the onboarding process for select sellers.
  • Act as a liaison between sellers and Product teams, translating complex requirements into actionable feature requests and roadmap input.
  • Mentor and support junior team members and contribute to team enablement.
  • Identify process gaps and drive improvements by leveraging scalable AI-powered automation.

Requirements

  • 6+ years of experience in a customer-facing role, including 4+ years in project management, implementation, or onboarding.
  • Proven ability to manage multiple complex projects simultaneously across competing priorities, timelines, and resources.
  • Strong ability to distill complex requirements into tailored solutions and communicate technical concepts clearly and concisely.
  • Working knowledge of project management methodologies, tools, and best practices.
  • Experience in the POS, payments, or broader technology industry.
  • Working knowledge of RESTful APIs, including API documentation and integration concepts (preferred).
  • Proficiency in Spanish or French (preferred).
  • Reliable transportation is required for up to 10% travel for client meetings, hardware installations, and internal events.

Benefits

  • Remote work.
  • Medical insurance.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning benefits.
  • Travel reimbursement policy for eligible work travel.

Interested in this position?

Apply directly on the company website

Apply Now

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