[HELLOCONNECT] Client Solutions & Onboarding Manager

1 month ago
Full-time
Senior
Project and Program Management
HelloFresh

HelloFresh

HelloFresh is a leading recipe kit delivery service that provides farm-fresh ingredients and chef-designed recipes for convenient and affordable meals, revolutionizing the way people eat.

Hotels, Restaurants & Leisure
10K-50K
Founded 2012
$276M raised

Description

  • Own and manage the end-to-end sales pipeline using Jira Work Management, driving deals through key stages and removing bottlenecks.
  • Oversee commercial and financial aspects of deals, including pricing customized roles and protecting margin baselines.
  • Partner with leadership on pricing strategy and approval decisions.
  • Serve as the primary client-facing lead after job description agreement and communicate with EU/US-based executives.
  • Manage internal stakeholders across Talent Acquisition, IT, and Workforce to keep deals aligned and progressing.
  • Coordinate with Talent Acquisition to maintain a strong ghost pipeline and align candidate presentation with commercial timing and client expectations.
  • Lead the transition from signed contract to operational go-live and ensure readiness across all functions before launch.
  • Proactively identify and resolve risks that could delay onboarding or delivery.

Requirements

  • 5+ years of experience in client-facing roles, preferably in BPO, outsourcing, or staffing.
  • Strong background in project management and stakeholder management.
  • Proven ability to handle complex, multi-stakeholder deals.
  • High commercial acumen, including pricing, margin management, and financial discipline.
  • Experience working with international clients, preferably in the EU/US.
  • Comfortable working in a fast-paced, high-accountability environment.
  • Strong familiarity with Jira, ATS platforms, and video interview tools is a plus.

Benefits

  • Competitive compensation.
  • Long Service Benefits, including an anniversary bonus.
  • Mental health support.
  • HMO medical coverage.
  • Generous leave benefits.
  • Life insurance for you and your family.
  • Annual learning and development budget.
  • Access to the 360 Learning platform.

Interested in this position?

Apply directly on the company website

Apply Now

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