Manager, SMB Account Management (Retail)

2 hours, 49 minutes ago
Full-time
Lead
Sales and Business Development
Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009

Description

  • Lead and develop a remote team of 8–10 Account Managers focused on growth and retention for SMB retail merchants.
  • Drive measurable outcomes in upsell, retention, customer satisfaction, software adoption, and churn reduction.
  • Manage pipeline execution and provide consistent coaching to improve individual and team performance.
  • Set clear performance expectations through structured 1:1s, deal reviews, and team cadences.
  • Partner cross-functionally with Product, Operations, and Sales to share merchant feedback, resolve escalations, and improve customer experience.
  • Support leadership in executing team OKRs and implementing program improvements.
  • Identify enablement opportunities and reinforce best practices across the team.
  • Serve as a senior escalation point for complex or high-impact merchant situations.
  • Travel approximately once per quarter for team events or customer meetings.

Requirements

  • 8–10+ years of experience in Account Management, Sales, Business Development, or Marketing.
  • 3–5 years of direct people management experience in a quota-carrying or performance-driven environment.
  • Experience working with SMB or Mid-Market retail businesses.
  • A track record of consistently exceeding revenue and retention goals.
  • Strong coaching skills with demonstrated ability to improve performance across a team.
  • Experience working cross-functionally to resolve issues and improve processes.
  • Excellent written and verbal communication skills.
  • Must be based in the Central or Eastern Time Zone.
  • Remote work experience is preferred, given the role’s distributed team setup.

Benefits

  • Remote position with flexibility to work from Central or Eastern time zones.
  • Target total compensation of $149,400–$270,000 depending on location, including variable compensation.
  • Medical insurance and other health coverage.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning support.
  • Access to Block’s broader employee benefits package, including remote work support and wellness-oriented offerings.

Interested in this position?

Apply directly on the company website

Apply Now

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