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Patient Engagement Manager Contractor

1 hour, 31 minutes ago
United States
Contract
Junior
Email Marketing Manager
Product Management
Amplitude Email Marketing Figma Mixpanel SQL UX Design
Apply Now
Big Health

Big Health

Big Health provides safe and effective non-drug alternatives for mental health conditions like insomnia and anxiety. Their digital therapeutics, including Sleepio and Daylight app, offer personalized behavioral medicine programs designed by experts.

Health Care Providers & Services
51-250
Founded 2010
$54M raised
View All Jobs 5

Description

  • Analyze product usage data and engagement metrics to identify drop-off points, retention patterns, and opportunities for intervention across the patient journey.
  • Own configuration and optimization of engagement journeys in Iterable, including push notifications, SMS, in-app messages, email, lifecycle messaging, re-engagement flows, and frequency capping.
  • Design and run experiments to test engagement hypotheses, define success metrics, monitor results, analyze outcomes, and present recommendations to product leadership.
  • Conduct user research through interviews, survey analysis, and support channel review to understand why patients disengage from treatment.
  • Build and maintain analytics dashboards in PostHog to track activation, session completion, diary adherence, re-engagement rates, and other engagement metrics.
  • Synthesize qualitative and quantitative insights into clear, actionable recommendations for product and clinical teams.
  • Collaborate with design and clinical teams to propose UX and messaging improvements that address engagement gaps.
  • Leverage AI tools such as Claude and ChatGPT to accelerate research synthesis, experiment analysis, and engagement copy iteration.

Requirements

  • 2–4 years of experience in engagement, lifecycle marketing, growth, or a related analytical role, ideally in a mobile app environment.
  • Hands-on proficiency with an engagement platform such as Iterable, Braze, Customer.io, or similar, including building and optimizing journeys.
  • Experience with product analytics tools such as PostHog, Amplitude, or Mixpanel, including dashboard building and ad hoc analysis.
  • Demonstrated experience running experiments and making data-informed decisions about messaging, timing, and channel strategy.
  • Strong empathy for users and curiosity about why people engage or disengage with products.
  • Strong communication skills and ability to synthesize findings into clear recommendations for cross-functional stakeholders.
  • Self-directed and organized, with the ability to manage workstreams and drive projects to completion with minimal oversight.
  • Preferred experience with learning products, behavior change apps, or self-improvement platforms where sustained engagement is a core challenge.
  • Familiarity with SQL or willingness to develop data querying skills.
  • Experience with digital therapeutics, health tech, or regulated health software.
  • Comfort with AI-assisted workflows and willingness to experiment with AI tools for copy generation, research synthesis, and analysis.
  • Working knowledge of Figma for annotating flows or proposing UX changes in context.
  • Interest in transitioning into product management and building analytical, research, and cross-functional skills for a PM career path.

Benefits

  • Remote-first role that can be based anywhere in the US.
  • Contractor hourly rate of $60–$80 per hour.
  • Opportunity to work on FDA-cleared digital therapeutics used by major healthcare organizations.
  • Exposure to a mission-driven team focused on mental health and evidence-based care.
  • Work at the intersection of technology, analytics, user research, and clinical collaboration.

Interested in this position?

Apply directly on the company website

Apply Now

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