Senior Clinical Implementation Manager (West)

1 day, 21 hours ago
Full-time
Lead
Project and Program Management
Beacon Biosignals

Beacon Biosignals

Beacon Biosignals uses AI and EEG to transform brain disorder treatment with neurobiomarker technology, accelerating clinical trials and enhancing precision neurology.

Biotechnology
11-50
Founded 2019
$27M raised

Description

  • Own end-to-end customer implementations from pre-sale planning through go-live, stabilization, and transition to ongoing support.
  • Deliver virtual and on-site demos, clinical education, training, go-live support, and post-launch troubleshooting.
  • Develop implementation plans covering clinical workflows, staffing, routing, patient communications, and administrative processes.
  • Coordinate Customer Success, Clinical, Technical Services, Support, Product, and Sales resources to maintain implementation progress.
  • Track adoption metrics including utilization, ordering patterns, turnaround times, and workflow adherence; drive corrective actions when needed.
  • Redesign customer workflows and diagnose root causes of low adoption, including training, staffing, and process issues.
  • Serve as the clinical subject matter expert for sleep testing and home sleep apnea testing while ensuring regulatory alignment.
  • Build trusted relationships with frontline staff, clinicians, executives, and operational leaders throughout the customer journey.
  • Create reusable training materials, playbooks, templates, and best practices; mentor peers and newer specialists.
  • Provide structured product feedback, support go-to-market readiness, and identify adoption risks, churn signals, and expansion opportunities.

Requirements

  • Active RPSGT certification.
  • 8+ years of direct experience in sleep medicine, sleep lab operations, or home sleep apnea testing.
  • Experience owning healthcare demos, customer implementations, clinical training, or go-live support.
  • Experience training both clinical and administrative audiences.
  • Experience collaborating cross-functionally with Sales, Customer Support, Marketing, and Product teams.
  • Demonstrated experience mentoring peers and establishing best practices adopted beyond individual accounts.
  • Experience planning work across multiple quarters and stakeholder groups.
  • Willingness to travel nationally approximately 50–75%, including on-site go-live support.
  • US-based and anchored in the West territory.
  • Familiarity with CRM, enablement, project-tracking, and healthcare IT systems; EHR/EMR experience preferred.
  • Experience with regulated medical devices or Software as a Medical Device preferred.
  • Experience in an early- or growth-stage healthcare company and building playbooks or training curricula preferred.

Benefits

  • $135,000–$155,000 salary range, adjusted for experience, skills, and location.
  • Equity compensation.
  • Paid time off.
  • Remote-first work environment with optional office hubs in Boston, New York, and the Bay Area.

Interested in this position?

Apply directly on the company website

Apply Now

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