Network Success Manager

3 hours, 46 minutes ago
Full-time
Junior
Project and Program Management
Bazaarvoice

Bazaarvoice

Bazaarvoice provides a software as a service platform that enables brands and retailers to manage and leverage user-generated content at scale, facilitating authentic shopper experiences through the collection, curation, and distribution of consumer-ge...

Internet Software & Services
251-1K
Founded 2005

Description

  • Own, review, and process incoming client syndication and enablement requests from internal colleagues and external clients.
  • Research and verify client authorizations and contractual limitations in Salesforce to protect network data integrity.
  • Set up and map client syndication configurations using internal tools and validate configuration accuracy.
  • Identify, diagnose, and resolve low- to medium-complexity configuration and mapping errors using internal systems and tools.
  • Manage and clear work queues during periods of high volume or critical coverage needs.
  • Maintain internal processes, standard workflows, and operational playbooks for enablement support and escalations.
  • Drive assigned operational and strategic initiatives from initiation to completion.
  • Analyze queue health, trends, and operational data to support volume goals and process improvements.
  • Provide guidance and recommendations on non-standard syndication requests within team workflows.
  • Collaborate cross-functionally to improve network operations and support Network-aware offerings.
  • Facilitate internal training sessions on syndication offerings, workflow changes, and process modifications.
  • Support client-facing training and hands-on issue resolution when needed.

Requirements

  • 2–3 years of professional experience in technical operations, data analysis, or a related workflow/technical support role.
  • Proficiency with Salesforce and/or JIRA ticketing and workflow management systems.
  • Experience with data verification, mapping, playbook maintenance, or system configuration troubleshooting.
  • Strong organizational and project management skills with a track record of completing assigned initiatives.
  • Excellent communication skills for explaining technical issues, workflow logic, and resolution requirements.
  • Highly detail-oriented with a strong focus on precision and data integrity.
  • Ability to prioritize and manage multiple tasks in a fast-paced, dynamic environment.
  • Agility and willingness to take on impromptu or escalated projects as needed.
  • Bachelor’s degree or equivalent practical job experience.
  • Must be authorized to work in the U.S.
  • Experience with syndication, network operations, or similar enablement workflows is a plus.

Benefits

  • Full-time role at Bazaarvoice, a company with offices across North America, Europe, Asia, and Australia.
  • Opportunity to join a Great Place to Work recognized in the U.S., Australia, India, Lithuania, France, Germany, and the UK.
  • Work in a mission-driven environment focused on customer outcomes, transparency, innovation, and collaboration.
  • Join a company committed to diversity, inclusion, and equal employment opportunities.
  • Background check is part of the final selection process, conducted only with prior written consent.

Interested in this position?

Apply directly on the company website

Apply Now

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