Customer Success Manager

13 hours, 18 minutes ago
Full-time
Senior
Customer and Technical Support
Backblaze

Backblaze

Backblaze is a pioneer in robust, scalable low-cost cloud backup and storage services, offering enterprise hot storage, low-cost backup and archive solutions. With the easiest way to back up all files, Backblaze provides unlimited, unthrottled, and unc...

IT Services
251-1K
Founded 2007

Description

  • Own and grow a portfolio of enterprise customer accounts, developing tailored account plans in partnership with Account Executives.
  • Drive renewals, upsells, cross-sells, and revenue growth across assigned accounts.
  • Build and maintain trusted relationships with enterprise stakeholders to support retention and expansion.
  • Lead business reviews and technical calls to align Backblaze solutions with customer objectives and quantify value.
  • Identify, qualify, and hand off strategic growth opportunities to Account Executives for closure.
  • Monitor account health, mitigate retention risks, and communicate blockers or expansion opportunities to Sales.
  • Advocate for enterprise customer needs internally and provide feedback to Product, Engineering, and other teams.
  • Track, analyze, and report on customer success metrics and recommendations for improvement.

Requirements

  • 3+ years of progressive experience in Customer Success or Account Management within a cloud or SaaS environment.
  • Demonstrable track record of success with enterprise clients.
  • Proven experience in a dedicated Enterprise Customer Success Manager role.
  • Consistent achievement of commercial targets and long-term strategic partnerships.
  • Excellent communication, presentation, and negotiation skills.
  • Strong understanding of complex enterprise IT environments, procurement processes, and organizational structures.
  • Experience with Salesforce and other CRM and customer success tools.
  • Familiarity with sales enablement platforms such as Gong is a plus.
  • Understanding of workflow and storage challenges in complex enterprise use cases.
  • Ability to think strategically, solve problems, and influence outcomes.
  • Well-organized, detail-oriented, proactive, and emotionally intelligent.
  • Motivation to support enterprise customer success and contribute to program growth.

Benefits

  • Competitive compensation with a base pay range of $90,000 - $120,600.
  • Healthcare coverage for family, including dental and vision.
  • 401(k) retirement plan and RSU grants for full-time employees.
  • ESPP program.
  • Flexible vacation policy.
  • Maternity and paternity leave.
  • MacBook Pro for work plus a generous workstation personalization stipend.
  • Childcare bonus, fertility treatment, and support.
  • Learning and development program.
  • Commuter benefits and a culture that supports healthy work-life balance.

Interested in this position?

Apply directly on the company website

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