RemoteLeaf Logo
Log in Sign up

Technical Account Manager - Montgomery County Police Department, MD

3 weeks, 2 days ago
United States
Full-time
Mid Level
Technical Account Manager
Project and Program Management
CRM JIRA Microservices Microsoft Dynamics 365
Apply Now
Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1K-5K
Founded 1993
View All Jobs 142

Description

  • Own the day-to-day customer relationship and serve as the main point of contact for a key account.
  • Provide best practices, technical expertise, and strategic guidance to help the customer achieve operational goals with Axon products.
  • Lead business and technical presentations, demonstrations, and conversations with senior stakeholders.
  • Independently prioritize and execute project tasks in a disciplined, methodical way.
  • Manage customer expectations while maintaining satisfaction and realism.
  • Provide tier-2 technical support, technical guidance, troubleshooting, and limited redaction support.
  • Support customer deployment activities, implementation planning, product adoption, and operational readiness.
  • Deliver customer training on relevant Axon products, workflows, and integrations.
  • Communicate customer feedback across internal teams to influence product development and continuous improvement.
  • Coordinate with other vendors and agency stakeholders on installations, upgrades, problem resolution, and project timelines.

Requirements

  • Bachelor’s degree or equivalent work experience.
  • 3+ years of experience working with major city, enterprise, or similarly complex customers.
  • Proven success managing customer relationships and technical projects.
  • Experience with project management and product deployment.
  • Understanding of SaaS, cloud providers/solutions, virtualization, and storage.
  • Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and internet technologies.
  • Ability to explain technical concepts to audiences with varying levels of IT knowledge.
  • Strong analytical, strategic, and creative problem-solving skills.
  • Excellent written and verbal communication, interpersonal, organizational, and time management skills.
  • Experience supporting law enforcement, corrections, public safety, or other governmental agencies.
  • Must be able to pass any required agency background check.
  • Valid driver’s license and access to reliable transportation.
  • Must be based within an hour of Montgomery County Police Headquarters in Gaithersburg, MD.
  • Preferred: Experience managing a public safety Axon program.
  • Preferred: Experience with program management and progress reporting.
  • Preferred: Knowledge of JIRA and Microsoft Dynamics.
  • Preferred: Knowledge of CCTV, VMS, and IP cameras.
  • Preferred: Experience working closely with sales and support teams.
  • Preferred: Experience in networking and telecommunications.
  • Preferred: Experience supporting deployments in law enforcement, corrections, public safety, or other governmental environments.
  • Preferred: Familiarity with evidence workflows, redaction-related processes, or adjacent public safety operational workflows.
  • Preferred: Experience coordinating across internal and external stakeholders in complex customer environments.

Benefits

  • Competitive salary with base pay range of $90,000 to $144,000 USD.
  • Total compensation includes base pay, bonus, and stock awards.
  • 401(k) with employer match.
  • Discretionary paid time off.
  • Paid parental leave for all.
  • Medical, dental, and vision plans.
  • Fitness programs.
  • Emotional and mental wellness support.
  • Learning and development programs.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Block

Global Technical Account Management Lead, Cash App Pay, Afterpay & Clearpay

Block 10K-50K Capital Markets

Block is seeking a global Technical Account Management lead to guide post-sales technical support for Cash App Pay, Afterpay, and Clearpay merchants, with the goal of improving merchant health, retention, and growth.

United States Full-time Lead Customer Success Manager Technical Account Manager
$208k-$286k
E-commerce
1 hour, 59 minutes ago
Block

Senior Technical Account Manager, Cash App Pay & Afterpay

Block 10K-50K Capital Markets

Block is hiring a Senior Technical Account Manager to support Cash App Pay and Afterpay merchants across North America through post-sales technical partnership that drives merchant health, adoption, and commercial growth.

United States Full-time Senior Technical Account Manager
$114k-$195k
CSS Datadog HTML JavaScript SQL
2 hours, 7 minutes ago
AHEAD

Senior Technical Consultant, Observability

AHEAD 1K-5K IT Services

AHEAD is hiring a Senior Technical Consultant to advise enterprise clients on observability strategy, architecture, and delivery for complex digital platforms.

India Full-time Senior Implementation Consultant Technical Account Manager
Ansible Datadog Elasticsearch Go Grafana Helm Honeycomb Jaeger Java JavaScript Kubernetes Microservices .NET New Relic OpenTelemetry Prometheus Python Splunk Terraform
4 hours, 56 minutes ago
Salt Security

Technical Account Manager - EMEA

Salt Security 251-1K IT Services

Salt Security is hiring a Technical Account Manager for EMEA to manage enterprise customer relationships and drive successful adoption of its API security platform.

United Kingdom Full-time Mid Level Technical Account Manager
CRM HTTP JIRA Network Security Postman WAF
11 hours, 29 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers