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Senior Technical Account Manager, Cash App Pay & Afterpay

1 hour, 4 minutes ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
CSS Datadog HTML JavaScript SQL
Apply Now
Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009
View All Jobs 130

Description

  • Identify and pursue post-sales growth opportunities within a merchant portfolio to increase GPV and feature adoption.
  • Educate merchants, partners, and internal teams on Cash App Pay and Afterpay features and deliver quarterly technical reviews.
  • Partner with Solutions Engineering to ensure smooth pre-sales to post-sales handoffs and support expansion opportunities.
  • Work cross-functionally with Account Management, Sales, Product, Engineering, and Solutions Engineering to deliver technical and operational solutions.
  • Represent the merchant voice to Product and Engineering and help shape feature requests with commercial impact.
  • Manage new product life cycles to support merchant adoption in partnership with Product and Engineering teams.
  • Monitor integration health through regular health checks, KPI tracking, root-cause analysis, and preventative measures.
  • Use HTML, CSS, and JavaScript to assess and resolve integration issues on merchant websites and in-store terminals.
  • Maintain integration documentation and contribute to operating rhythms including portfolio reviews, health reporting, and performance tracking.
  • Participate in on-call incident response, including SLA adherence, RCA delivery, and leadership communication.
  • Use AI and automation tools to improve analysis, issue detection, documentation, and portfolio management.

Requirements

  • Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce.
  • Prior hands-on technical experience in Solutions Engineering, Partner Engineering, Technical Consulting, or software development.
  • Experience managing and growing enterprise accounts, including identifying expansion opportunities and driving commercial outcomes.
  • Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms.
  • Proficiency in JavaScript, HTML, and CSS, with the ability to debug integration issues across e-commerce and POS platforms.
  • SQL skills for data analysis and troubleshooting.
  • Experience with monitoring tools such as Datadog or SumoLogic.
  • Familiarity with platform management processes, including environments, testing, release management, and deployments.
  • Strong commercial acumen and the ability to balance client advocacy with company objectives.
  • Experience engaging C-suite and VP-level stakeholders and translating technical insights into business recommendations.
  • Strong written and verbal communication skills.
  • Practical experience using AI tools in a professional context and the ability to critically evaluate AI-generated outputs.
  • Direct experience with buy-now-pay-later, payment processing, or merchant acquiring is a plus.
  • Background in incident management is a plus.

Benefits

  • Competitive market-based salary with U.S. zone-based pay ranges from $113,600 to $195,300 USD.
  • Remote work options.
  • Medical insurance.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning benefits.
  • Inclusive interview process with reasonable accommodations for disabled applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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