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Professional Services Manager, DACH

15 hours, 52 minutes ago
Germany
Full-time
Mid Level
Customer Success Manager
Project and Program Management
Azure DHCP DNS JIRA Microsoft Dynamics 365 Salesforce SQL Server SSH TCP/IP
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Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1K-5K
Founded 1993
View All Jobs 103

Description

  • Engage with customers pre-sale to support trial and evaluation programs and collaborate on RFP/RFI responses.
  • Coordinate post-sale deployment planning, including project documentation, deployment plans, and statements of work.
  • Travel to customer sites and consult on deployment tasks that must be completed.
  • Install, configure, troubleshoot, and test Axon hardware and software solutions at customer sites or remotely.
  • Provide technical training, consultations, and demonstrations to ensure successful customer knowledge transfer.
  • Act as the main point of contact during deployment and hyper-care to support a positive customer experience.
  • Validate product updates and new releases and monitor release notes to maintain successful deployments.
  • Ensure implementations comply with local laws and regulations, including data protection and privacy requirements such as GDPR.
  • Advocate for customer needs by submitting bugs and feature requests to product teams.
  • Collaborate cross-functionally with sales, product, engineering, support, success, operations, and channel partners on customer requirements, timelines, and project status.

Requirements

  • Bachelor’s degree or higher in IT, Business, or relevant professional experience.
  • 3+ years of experience in IT consultancy, Professional Services, Field Services, or Sales Engineering.
  • German fluency and English proficiency; other European languages are a plus.
  • Advanced understanding of IT/networking concepts, including Microsoft Server and Client operating systems, Microsoft SQL Server, Microsoft Active Directory, Microsoft Azure/Entra ID, APIs, and network administration topics such as TCP/IP, DHCP, DNS, SSH, and firewalls.
  • Experience in a SaaS and hardware/software company.
  • Knowledge or demonstrated experience in one or more relevant specializations such as Mobile Device Management, Mobile Application Management, Digital Video, Body Worn Cameras, Conductive Energy Weapons, In-vehicle Video, Vehicle Electronics, Drones, Interview Room Software, Digital Evidence Management Systems, or Forensic Analysis Tools.
  • Strong troubleshooting skills and familiarity with troubleshooting methodologies.
  • Experience with remote and on-site hardware and software installation and configuration.
  • Experience consulting to meet customer needs and presenting demonstrations or training to large groups.
  • Experience managing multiple implementation projects simultaneously and directly engaging both internal and external customers.
  • Proficiency with Microsoft Office Suite, Salesforce, Microsoft SharePoint, Microsoft Dynamics 365, Zoom, Teams, and JIRA.
  • Preferred certifications include Cisco Network, Microsoft Azure, and Cradlepoint CPCNA/CPCNP or related certifications.
  • Availability or willingness to obtain Drone Pilot Certifications and/or Vehicle Electronics Certifications.
  • Experience supporting law enforcement or public sector clients.
  • Ability to travel 60%+ including international travel.
  • Some roles may require legal eligibility to work in a firearms environment.

Benefits

  • Opportunity to work on a mission-driven team focused on public safety and justice.
  • Remote role based in Germany with travel across DACH and EMEA.
  • Work on high-impact customer deployments and revenue-earning business activities.
  • Opportunity to collaborate with diverse cross-functional teams and build subject-matter expertise.
  • Potential exposure to meaningful, fast-paced, and challenging work with growth opportunities.
  • Commitment to an inclusive, equitable, and diverse workplace.
  • Accommodation support available during the application and recruiting process.

Interested in this position?

Apply directly on the company website

Apply Now

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