Solutions Consultant

1 day, 12 hours ago
Full-time
Senior
Customer and Technical Support
Radicle Health

Radicle Health

Radicle Health acquires mission critical human services software companies and provides technology solutions for over 12,000 organizations in the US and Canada. With a focus on collaboration and innovation, Radicle Health's platforms empower human serv...

Internet Software & Services
11-50

Description

  • Provide pre-sales support and technical assistance to the sales team.
  • Conduct live solution demonstrations tailored to customer needs.
  • Collaborate with account executives to understand customer requirements and deliver customized presentations.
  • Address technical questions and provide expert guidance during the sales process.
  • Support the RFP process by contributing technical content and accurate responses.
  • Work with Product and Customer Success teams to improve the customer experience.
  • Identify and communicate customer feedback and unmet needs to internal teams.
  • Develop sales materials, technical documentation, and technical sales assets for a new product line.
  • Build a scalable demo environment to support the new product line.
  • Share feedback with the VP of Sales and review Gong recordings to improve sales tactics and presentations.

Requirements

  • 5+ years of experience in human services.
  • Familiarity with EHR systems or proven experience with SaaS software.
  • Strong presentation and communication skills.
  • Ability to understand customer requirements and translate them into effective demonstrations.
  • Experience working with multiple complex product lines is preferred.
  • Exceptional verbal and written communication skills.
  • Strong analytical abilities to assess project needs and business challenges.
  • Excellent time management and organizational skills in a fast-paced environment.
  • Strong teamwork and collaboration mindset.
  • Remote work eligibility within the US.

Benefits

  • Remote within the US.
  • 401(k) matching.
  • Medical, dental, and vision coverage.
  • Unlimited PTO.
  • Paid holidays.
  • Volunteer time off.
  • Paid parental leave.

Interested in this position?

Apply directly on the company website

Apply Now

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