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Professional Services Engineer, Italy

1 hour, 34 minutes ago
Italy
Full-time
Mid Level
Customer Success
Customer and Technical Support
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Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1K-5K
Founded 1993
View All Jobs 136

Description

  • Provide timely technical support to customers via phone, email, and ticketing platforms.
  • Own support cases from intake through resolution across Tier 1–3 complexity.
  • Lead onsite and remote installations of Axon hardware and software.
  • Deliver technical training and onboarding for customers and partners during product deployment.
  • Collaborate with local partners and distributors to improve technical readiness and field performance.
  • Maintain deep expertise in the Axon product ecosystem, tools, and implementation workflows.
  • Document and escalate product issues, bugs, and field trends to Engineering and Product teams.
  • Support product evaluations with installation, configuration, and field testing.
  • Schedule and lead regular technical check-ins with assigned customers.
  • Coordinate with internal teams to resolve customer needs and deployment blockers proactively.

Requirements

  • 3+ years of experience in technical support, professional services, or field implementation roles.
  • Strong technical knowledge of networking, relational databases, infrastructure-as-a-service, digital video, mobile communications, embedded systems, IAM, and SaaS.
  • Experience with computing infrastructure, system support, and data centers.
  • Strong troubleshooting skills and confidence diagnosing and integrating complex IT systems.
  • Fluency in English and Italian, with the ability to communicate with technical and non-technical stakeholders.
  • Proficiency with MS Office, Salesforce, Trello, Slack, and Quip.
  • Ability to work independently and remotely with a proactive, self-motivated approach.
  • Strong interpersonal skills and business acumen with the ability to collaborate across teams and levels.
  • Willingness and ability to travel up to 40% within the region and internationally.
  • Legal right to live and work in Italy and travel internationally.
  • Bonus: understanding of software development, project tracking, or data analysis.
  • Preferred: prior military or law enforcement experience.
  • Preferred: bachelor's degree, ideally in Computer Science or Engineering, or equivalent experience.
  • Preferred: service management or professional services experience in the public safety or defence sector.

Benefits

  • Opportunity to work on a mission-driven role focused on public safety and protecting life.
  • Fast-paced, challenging, and meaningful work environment.
  • Career growth in a region experiencing sustained growth and expansion.
  • Commitment to diverse, inclusive teams that reflect the communities served.
  • Open application encouragement if you do not meet every qualification.

Interested in this position?

Apply directly on the company website

Apply Now

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