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[Job - 27948] Support Analyst Senior, Brasil

1 hour, 18 minutes ago
Brazil
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
AWS Azure JIRA MongoDB Postman SQL Trello
Apply Now
CI&T

CI&T

CI&T is a global digital technology agency empowering agile growth for leading companies through advanced technologies with a team of 2000 experts worldwide.

Internet Software & Services
5K-10K
Founded 1995
View All Jobs 142

Description

  • Provide Level 2 support for complex technical solutions in production environments.
  • Investigate, analyze, and interpret logs to identify and resolve incidents and root causes.
  • Troubleshoot systems composed of multiple components from different vendors and integrations.
  • Use and create scripts and service processes to support operational activities.
  • Work directly with an international client and communicate findings and updates clearly.
  • Help prevent recurring issues by contributing to continuous improvement efforts.
  • Collaborate with the team in a proactive, collaborative, and problem-solving manner.
  • Support critical customer systems with flexibility for scheduled weekend coverage and shifted hours as needed.

Requirements

  • Solid experience with ITSM / ITIL.
  • Experience with Level 2 (L2) support, investigation, analysis, and troubleshooting in complex production environments.
  • Experience interpreting logs for systems with multiple components and integrations such as services, queues, and files.
  • Experience using and creating scripts and service processes.
  • Strong communication skills and ease of communication.
  • English reading and writing proficiency, with the ability to communicate with native speakers.
  • Availability to eventually work on weekends, typically up to 1 weekend per month.
  • Availability to work shifted hours, typically 4:00 PM–1:00 AM Brazilian time, or night shift from 12:00 AM–9:00 AM.
  • Preferred: fluent English and intermediate or fluent Spanish.
  • Preferred: experience with Jira, ITSM, Trello, MongoDB, SQL, Postman, AWS, and Azure.

Benefits

  • Health and dental insurance.
  • Meal and food allowance.
  • Childcare assistance.
  • Extended paternity leave.
  • Gym and wellness partnerships through Wellhub (Gympass) and TotalPass.
  • Profit sharing and results participation (PLR).
  • Life insurance.
  • Continuous learning platform and partnerships with online learning and language learning platforms.

Interested in this position?

Apply directly on the company website

Apply Now

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