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Technical Assistance Center Engineer

1 hour, 12 minutes ago
India
Full-time
Mid Level
Technical Support Engineer
Cybersecurity
Cybersecurity IPS Linux SIEM TCP/IP WAF Wireshark
Apply Now
Picus Security

Picus Security

Picus Security offers a comprehensive security validation platform that continuously tests and optimizes security controls through automated attack simulations, enabling organizations to proactively identify vulnerabilities and enhance their overall cy...

Professional Services
51-250
Founded 2013
$32M raised
View All Jobs 9

Description

  • Provide technical support to global customers using Picus solutions and related security products.
  • Troubleshoot, analyze, and resolve customer issues with minimal supervision.
  • Take ownership of support cases and drive them through to resolution.
  • Develop and validate creative technical solutions in a lab environment.
  • Work with Product Development and Product Management to align implementations with customer requirements.
  • Create, maintain, and regularly contribute to technical support documentation.
  • Share knowledge through training, mentoring, and documentation creation.
  • Identify recurring field issues, document them, and track them to resolution.
  • Guide customers through onboarding and familiarization with Picus software.
  • Support release readiness and act as a gate point for new releases.

Requirements

  • Bachelor’s degree or equivalent in Computer Science.
  • A few years of experience in cybersecurity and the security/threat landscape.
  • Hands-on troubleshooting experience with log management, global SIEM, EDR, and XDR tools.
  • Ability to optimize queries using best practices.
  • Basic knowledge of Linux system administration.
  • Basic understanding of Windows-based and Linux-based operating systems, including management, operation, and risks.
  • Expert technical knowledge of TCP/IP networks and troubleshooting.
  • Familiarity with networking topics such as protocol analysis and Wireshark.
  • Excellent written and spoken English.
  • Strong written and verbal communication skills with good interpersonal skills.
  • Comfort working in both client-facing remote and onsite environments.
  • Ability to work core hours of 6:30 AM to 3:30 PM IST, Monday through Friday.

Benefits

  • Remote full-time role.
  • Opportunity to work on challenging and innovative cybersecurity projects.
  • Career development opportunities in a fast-growing company.
  • Global exposure working with customers around the world.
  • Be part of a global remote team.
  • Unlimited opportunity for growth and increased responsibility.
  • Equal opportunity employment and inclusive hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

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