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Customer Success Manager

1 month ago
United States, Canada
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM HubSpot Salesforce
Apply Now
AVOMIND

AVOMIND

AVOMIND is a global recruitment firm based in Berlin, specializing in hiring commercial, strategy, and analytics & insights talent for companies and candidates worldwide. With a focus on executive search and embedded recruitment, AVOMIND connects high-...

Professional Services
11-50
Founded 2019
View All Jobs 32

Description

  • Lead new customers through implementation, including product configuration, rental management system integration, and setup of knowledge base, transfer rules, opening hours, and greeting flows.
  • Train customer teams on the dashboard, analytics, call review, and configuration tools so they can self-serve day to day.
  • Define and track activation milestones to help customers reach first value quickly, such as calls answered, bookings created, and time saved.
  • Build and refine repeatable onboarding playbooks, documentation, and training materials as the customer base grows.
  • Own post-onboarding customer relationships through regular check-ins, business reviews, and proactive outreach based on usage and performance data.
  • Monitor customer health metrics to identify risks early and take action to improve adoption and engagement.
  • Manage renewals and help ensure customers continue to realize value as their needs evolve.
  • Handle customer escalations with empathy and urgency, coordinating with Product and Engineering to resolve issues.
  • Identify expansion opportunities within existing accounts, including additional locations, higher-tier plans, new features, and broader use cases.
  • Maintain accurate customer records, notes, and lifecycle data in HubSpot, and contribute to the customer knowledge base.

Requirements

  • 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS.
  • Demonstrated ability to onboard and retain customers, with a track record of driving adoption and reducing churn.
  • Strong project management instincts and the ability to manage multiple customer implementations and timelines simultaneously.
  • Excellent written and verbal communication skills, with the ability to train, present, and build trust with non-technical operators.
  • Proactive and empathetic approach to anticipating customer needs.
  • Comfort working with data to monitor customer health, spot trends, and inform decisions.
  • CRM experience with HubSpot, Salesforce, or an equivalent system.
  • Self-motivated, detail-oriented, and comfortable working autonomously in a fast-paced, evolving environment.
  • Experience in the rental industry or adjacent verticals such as automotive, travel tech, or mobility is strongly preferred.
  • Experience onboarding customers onto AI, automation, or voice/conversational technology products is preferred.
  • Experience building or materially improving customer success processes, playbooks, or health scoring from scratch is preferred.
  • Familiarity with SaaS products and API-based integrations, enough to guide customers through configuration without heavy engineering support, is preferred.
  • Startup or early-stage SaaS experience where you helped build the function is preferred.

Benefits

  • Competitive compensation.
  • Strong growth potential as the customer success function scales.
  • Ground-floor opportunity to shape the post-sale experience and customer success function.
  • Direct influence on onboarding design, customer health frameworks, and product direction.

Interested in this position?

Apply directly on the company website

Apply Now

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