Associate Customer Success Manager, Oncology

1 hour, 14 minutes ago
Full-time
Junior
Customer and Technical Support
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Monitor and manage the end-to-end sample lifecycle for new oncology providers so early samples move through the system without friction.
  • Collaborate with Medical Science Liaisons, Clinical Trials, and Sales to deliver a unified onboarding experience for new customers.
  • Identify and resolve bottlenecks in the onboarding workflow and serve as the provider’s primary internal advocate.
  • Use Snowflake and Salesforce to track incoming samples and communicate with providers.
  • Communicate onboarding progress, risks, wins, and ROI assessments to Oncology leadership.
  • Support a custom, high-touch experience that helps new clinicians feel informed, supported, and confident during transition.

Requirements

  • Bachelor’s degree required; advanced degree in life sciences or healthcare administration preferred.
  • 3+ years of experience in Customer Success, Clinical Account Management, or a high-touch service role within genomics or personalized medicine.
  • Proficiency with data analysis tools such as Snowflake, Power BI, or Tableau.
  • Strong familiarity with oncology and genomics, including liquid biopsy or genetic testing workflows.
  • Exceptional communication skills with a bias toward action and the ability to influence cross-functional teams without direct authority.
  • Deep customer empathy and the ability to simplify complex medical-legal and operational requirements for clinicians.
  • Proven ability to manage multiple high-priority accounts simultaneously in a fast-paced, matrixed environment.

Benefits

  • Comprehensive medical, dental, vision, life, and disability insurance for eligible employees and their dependents.
  • Free testing for employees and their immediate families.
  • Fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) benefits.
  • Commuter benefits.
  • Generous employee referral program.

Interested in this position?

Apply directly on the company website

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