Client Engagement Director

5 days, 1 hour ago
Full-time
Executive
Customer and Technical Support
AVIA

AVIA

AVIA serves as a leading digital transformation partner for healthcare organizations, empowering them to develop innovative digital strategies and solutions through its AVIA Nexus platform, which facilitates collaborative efforts to address critical bu...

Internet Software & Services
51-250
Founded 2012
$48M raised

Description

  • Build and maintain scalable processes and frameworks that provide visibility into Member relationships, engagements, and opportunities.
  • Own the growth and health of assigned Member relationships, including account strategies that support engagement, retention, and expansion.
  • Maintain HubSpot data integrity for Members and campaigns, and partner with Marketing and vendors on reporting and process improvements.
  • Establish meeting agendas, Member check-in structures, communication templates, and presentation templates to improve consistency and accountability.
  • Use Slack, Google Drive, Notion, and similar collaboration tools to clarify responsibilities and improve visibility.
  • Lead the operations and continuous improvement of virtual and in-person Network convening events.
  • Strengthen peer-to-peer collaboration, knowledge sharing, and visibility of Network insights through the AVIA Network Hub.
  • Design and manage event registration workflows, HubSpot integrations, attendee communications, and data reporting.

Requirements

  • Experience building scalable operational processes and frameworks.
  • Experience managing client or member relationships, account strategies, retention, or expansion programs.
  • Experience with HubSpot data management, campaign operations, reporting, or integrations.
  • Ability to coordinate cross-functional work with Marketing, vendors, account owners, and leadership.
  • Experience planning and operating virtual and in-person events.
  • Proficiency with collaboration tools such as Slack, Google Drive, and Notion.
  • Strong process-improvement, organizational, communication, and data-driven problem-solving abilities.
  • Creativity, initiative, and commitment to client-focused work in a growing company.

Benefits

  • Opportunity to make a significant impact at a growing healthcare digital-transformation company.
  • Collaborative, creative, and results-oriented team environment.
  • Equal employment opportunity and nondiscrimination protections across legally protected characteristics.

Interested in this position?

Apply directly on the company website

Apply Now

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