Senior Manager, Cyber Fusion Center

1 week, 5 days ago
Full-time
Lead
Cybersecurity
Avertium

Avertium

Avertium is a cyber fusion company offering end-to-end cybersecurity solutions with a programmatic approach, driving action and influence in the boardroom for over 1,200 clients across 15 industries.

IT Services
251-1K
Founded 2019

Description

  • Lead day-to-day Cyber Fusion Center operations across security analysis, incident response, escalations, threat-informed operations, and engineering support.
  • Drive operational performance, service delivery, customer outcomes, SLA attainment, quality standards, and team execution.
  • Establish accountability frameworks for case handling, escalation management, governance, and quality assurance.
  • Improve detection effectiveness, analyst decision-making, response quality, and operational readiness through threat-informed operations.
  • Lead continuous improvement initiatives involving processes, automation, technology utilization, reporting, scalability, and customer satisfaction.
  • Oversee workforce readiness, technical training, leadership development, workforce planning, coaching, succession planning, and performance management.
  • Lead operational reviews, KPI reporting, workload management, backlog oversight, and leadership decision-making cadences.
  • Manage customer-impacting escalations, operational risks, and high-priority incidents while ensuring timely communication and resolution.
  • Partner with Sales, Service Delivery, Product, Engineering, and executive teams on customer success and operational maturity.
  • Represent Avertium in customer business reviews, escalations, service discussions, planning sessions, and strategic engagements.

Requirements

  • 8+ years of experience in cybersecurity operations, managed security services, incident response, threat detection, or related disciplines.
  • 5+ years of experience leading security operations teams and managers.
  • Deep understanding of SOC, MDR, and XDR service delivery models.
  • Experience leading operational excellence, service quality, and customer protection initiatives.
  • Strong knowledge of incident response, threat detection, threat hunting, and threat-informed defense.
  • Experience managing customer-facing escalations and executive-level customer relationships.
  • Demonstrated success improving performance through process optimization, automation, metrics, and organizational leadership.
  • Strong analytical, organizational, decision-making, and communication skills.
  • Experience working cross-functionally with Sales, Service Delivery, Product Management, Engineering, and executive leadership.
  • Bachelor’s degree in Cybersecurity, Information Technology, Business, or equivalent experience preferred; certifications such as CISSP, GIAC, GCIH, GCIA, ITIL, or PMP preferred.

Benefits

  • Competitive salary.
  • Full benefits package.
  • Unlimited paid time off.
  • 401(k) participation.
  • Professional growth and development opportunities.
  • Opportunity to work with cutting-edge security technologies in a stimulating environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

FOS Root Cause Analysis Manager

Monzo 1K-5K Banks

Monzo is hiring a UK-remote FOS RCA Manager to lead root cause analysis, governance, and remediation efforts that address systemic customer harm and improve services based on Financial Ombudsman Service outcomes.

Looker
3 hours, 31 minutes ago

Studio Manager

Brandtech+ 501-1000 Marketing services

Brandtech+ is seeking a remote Studio Manager in Colombia to support a North American CPG client by leading studio capacity planning, resource allocation, utilization tracking, and creative talent sourcing.

Copywriting
3 hours, 46 minutes ago

Studio Manager

Brandtech+ 501-1000 Marketing services

Brandtech+ is seeking a remote Studio Manager in Mexico to support a North American CPG client by owning studio capacity planning, resource allocation, talent sourcing, and utilization tracking.

Copywriting
3 hours, 46 minutes ago

Director of Operational Efficiency

Strongpoint Partners 11-50 Insurance

Strongpoint Partners is seeking a Director of Operational Efficiency to lead technology, process, and system improvements that make defined contribution plan administration more accurate, scalable, and efficient across its TPA platform.

4 hours, 16 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers