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Client Services Director - Promotional Medical Education (Medical Communications)

1 hour, 12 minutes ago
United States
Full-time
Lead
Account Manager
Sales and Business Development
Apply Now
Avalere Health

Avalere Health

Avalere Health is a leading healthcare consulting firm dedicated to solving the industry's most complex challenges. With a focus on attracting top talent, they provide innovative solutions and insights to help clients navigate the evolving healthcare l...

Professional Services
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Description

  • Provide senior strategic oversight across large, complex, or global medical communications programmes.
  • Align client objectives, delivery models, and commercial outcomes to maximize long-term value.
  • Identify opportunities to improve innovation, efficiency, cross-functional integration, and new service offerings.
  • Advise clients on scientific exchange, medical education, publications, congress strategy, and digital engagement.
  • Monitor account health and anticipate risks, challenges, and delivery needs before they arise.
  • Serve as a senior escalation point for internal teams and client partners.
  • Shape account strategy and support the shift from tactical delivery to strategic consultancy-led engagement.
  • Contribute to forecasting, account planning, and commercial optimization to drive sustainable growth.
  • Build, coach, and mentor high-performing account teams and emerging leaders.
  • Embed best practices that improve quality, consistency, scalability, and collaboration across programmes.

Requirements

  • 10+ years of experience in medical communications, healthcare communications, or life sciences agency environments preferred.
  • Experience delivering healthcare marketing, promotional medical education, and medical affairs projects.
  • Understanding of regulatory frameworks and compliance requirements.
  • Proven experience leading complex, multidisciplinary scientific communication programmes.
  • Track record in organic account growth, proposal development, or new business initiatives.
  • Experience delivering integrated engagement models, including scientific exchange, education, congress strategy, digital solutions, and omnichannel approaches.
  • Exceptional communication skills with the ability to influence, challenge, and build trust with senior client stakeholders.
  • Strong commercial acumen with understanding of value creation, margin, scope, and negotiation dynamics.
  • Demonstrated leadership experience in coaching, developing, and empowering teams.
  • Bachelor’s degree required; life sciences, healthcare, or business-related discipline preferred.

Benefits

  • 401(k) plan with employer match contribution up to 4%, immediately vested.
  • Medical, dental, vision, life insurance, and disability coverage.
  • Flexible working arrangements, including hybrid and remote work.
  • Option to work from anywhere globally for two weeks each year.
  • 20 vacation days, one personal well-being day, and 9 public holidays.
  • Gifted end-of-year holidays plus early Summer Friday finish in June, July, and August.
  • Free counseling through the employee assistance program and personalized health support.
  • Enhanced maternity, paternity, family leave, and fertility policies, plus on-demand training and global mobility opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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