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Product Support Specialist

1 week, 4 days ago
Canada
Full-time
Junior
Customer Support
Customer and Technical Support
CRM HubSpot
Apply Now
Aspire Software

Aspire Software

Aspire Software specializes in vertical acquisition software, focusing on nurturing, enhancing, and growing a diverse portfolio of businesses by providing them with the necessary resources and expertise to maximize their growth potential.

Internet Software & Services
251-1K
Founded 2016
View All Jobs 84

Description

  • Answer inbound customer support enquiries from users in the UK, US, and Canada quickly and professionally.
  • Run training sessions for new customers as part of onboarding.
  • Learn the product thoroughly so customers can use every feature effectively.
  • Use estimating experience to understand customer goals and context.
  • Explain technical product features in simple, approachable language.
  • Follow internal support processes accurately and consistently.
  • Maintain fast response times for support requests.
  • Keep accurate records of customer support interactions.

Requirements

  • 2+ years of experience as an electrical or mechanical estimator, or in a customer support or technical role in the electrical, mechanical, or construction industry.
  • Strong interest in technology and a desire to build a career in software.
  • Excellent verbal and written communication skills with the ability to explain technical concepts clearly.
  • Customer-first mindset and genuine passion for helping people succeed.
  • Strong attention to detail and ability to follow established processes consistently.
  • Strong organizational and time management skills with the ability to manage multiple customer enquiries.
  • Confidence delivering customer training, presentations, or demonstrations, or willingness to learn.
  • Ability to work independently in a fully remote environment while collaborating with a global team.
  • Flexibility to work scheduled hours that overlap with customers in the United States and Canada.
  • Reliable computer with stable high-speed internet.
  • Professional headset.
  • Quiet, private workspace suitable for handling customer information.
  • Experience using estimating or takeoff software such as Countfire, Trimble, Bluebeam, Accubid, ConEst, McCormick, or similar platforms (preferred).
  • Previous experience in customer support, technical support, help desk, onboarding, or software training (preferred).
  • Experience with CRM or customer support platforms such as HubSpot, Zendesk, or Intercom (preferred).
  • Experience delivering virtual customer training sessions (preferred).
  • Familiarity with SaaS products and cloud-based applications (preferred).

Benefits

  • Comprehensive product and support training.
  • Coaching from experienced product specialists.
  • Clear, documented processes for support requests.
  • Set formats and materials for customer training sessions.
  • Tools needed to do the job well.
  • Collaborative remote team that shares knowledge openly.
  • Opportunity to make a real impact in a growing company.
  • Chance to work with an established product while helping modernize the industry.

Interested in this position?

Apply directly on the company website

Apply Now

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