Senior Patient Financial Navigation Specialist

8 hours, 22 minutes ago
Full-time
Mid Level
Customer and Technical Support
Veracyte

Veracyte

Veracyte develops innovative molecular diagnostic tests that provide clinicians with critical insights to enhance cancer diagnosis and treatment, ultimately aiming to improve patient outcomes and reduce healthcare costs.

Pharmaceuticals
251-1K
Founded 2008

Description

  • Provide expert guidance on insurance coverage, billing, payment plans, and financial assistance.
  • Assess complex patient financial needs and manage escalated cases with empathy and professionalism.
  • Navigate payer portals and phone systems to verify eligibility and check prior authorization, claim, and appeal statuses.
  • Collaborate with billing, commercial, customer service, providers, insurers, and other stakeholders to resolve issues.
  • Mentor junior navigators and contribute to training programs and best practices.
  • Analyze trends in patient financial concerns and support strategic planning and policy development.
  • Identify systemic issues and recommend process improvements that reduce financial stress and improve patient experience.
  • Communicate proactively and clearly to build patient trust and financial transparency.

Requirements

  • High school diploma or GED required.
  • Associate’s or bachelor’s degree in healthcare administration, business, or a related field preferred.
  • 4+ years of experience in healthcare billing, insurance coordination, or patient financial services.
  • Extensive experience with patient financial navigation, healthcare billing, or insurance coordination.
  • Strong understanding of health insurance plans, benefits, and coverage verification processes.
  • Ability to explain complex financial and insurance information clearly and empathetically.
  • Experience assessing financial needs and recommending payment plans or financial assistance.
  • Experience with Microsoft Office, especially Word and Excel.
  • Experience with CRM and billing platforms such as Salesforce, Epic, XiFin, or Quadax.
  • Excellent communication, interpersonal, case-management, and patient advocacy skills.
  • East Coast location and availability for an 11:30 a.m.–8:00 p.m. ET schedule.

Benefits

  • Base pay of $32–$35 USD per hour.
  • Eligibility for discretionary bonuses or incentives and restricted stock units.
  • Competitive compensation and benefits package.
  • Remote work opportunity.
  • Career development opportunities within a growing diagnostics company.
  • Inclusive workplace committed to diversity and employee empowerment.

Interested in this position?

Apply directly on the company website

Apply Now

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