Client Support Specialist

8 hours, 37 minutes ago
Full-time
Junior
Customer and Technical Support
roo.vet

roo.vet

Roo.vet is a pioneering veterinary relief platform that unites freelance vets and techs with hospitals, enabling financial freedom and work-life balance. Transforming the animal healthcare workplace by empowering skilled professionals nationwide.

Health Care Providers & Services
11-50

Description

  • Respond to customer inquiries through email, LiveChat, phone, and other support channels.
  • Troubleshoot and resolve first-line issues for hospital, veterinarian, and technician users.
  • Coordinate escalated issues with regional business development/account management teams and other departments.
  • Facilitate and help manage potential call-outs using established processes.
  • Document recurring or unexpected scenarios and share key learnings with the team.
  • Maintain HubSpot records of client communications and support tickets.
  • Coordinate with Finance, data, and other departments on shifts, payments, reconciliation, and related issues.
  • Generate reports as needed and help improve support processes and communications.
  • Work assigned early morning, early evening, and weekend support rotations in Central Time.

Requirements

  • 2+ years of client or customer support experience, ideally in an early-stage startup.
  • Veterinary technician or animal healthcare industry experience preferred.
  • Strong communication, organizational, and documentation skills.
  • Proactive, accurate, and timely when completing tasks and communicating internally and externally.
  • Familiarity with customer support tools and software, including HubSpot or similar platforms.
  • Ability to remain flexible, adapt quickly, and manage changing priorities.
  • Demonstrated interest in improving processes and customer communications.
  • Availability for early morning, early evening, and weekend support rotations.
  • Remote-first work eligibility; the role is hybrid for candidates based in San Francisco.

Benefits

  • Tiered compensation ranging from $18–$28 USD per hour depending on location, skills, and experience.
  • Remote-first work environment; hybrid arrangement in San Francisco.
  • Home office, continuing education, and monthly wellness stipends.
  • Comprehensive health benefits with the base medical plan covered at 100%, plus optional premium plans.
  • 401(k) plan.
  • Unlimited paid time off.
  • Paid maternity, paternity, and reproductive care leave.
  • Accelerated growth and learning opportunities, birthday and anniversary gifts, and domestic team-building travel.

Interested in this position?

Apply directly on the company website

Apply Now

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