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Revenue Operations Staff Systems Engineer

1 month, 2 weeks ago
United States
Full-time
Senior
Sales Operations
Customer and Technical Support
GraphQL HIPAA JIRA LLM NetSuite Salesforce SQL
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Arcadia

Arcadia

Arcadia provides a healthcare data platform that enables organizations to unify diverse data sources, derive actionable insights through analytics, and enhance patient outcomes by delivering high-quality care experiences.

IT Services
251-1K
Founded 2002
$154M raised
View All Jobs 14

Description

  • Own the architecture, administration, and ongoing operation of Arcadia’s GTM and customer operations systems.
  • Administer and engineer Salesforce, including security, access, objects, fields, flows, automation, reporting, and platform health.
  • Maintain and extend Planhat, including health scoring, playbooks, lifecycle workflows, dashboards, and integrations.
  • Lead the design, build, configuration, integration, and rollout of RocketLane for onboarding and implementation workflows.
  • Design and deploy system improvements that translate Sales, Marketing, and Operations needs into scalable solutions.
  • Build and maintain integrations across platforms using APIs, middleware, integration tools, or custom logic.
  • Develop AI agents, bots, and workflow automations that reduce manual work with appropriate human oversight.
  • Improve data quality, synchronization, and governance across the GTM and customer operations stack.
  • Deliver reporting, dashboards, documentation, runbooks, and release/change control processes.
  • Support users through access provisioning, troubleshooting, request intake, training, and enablement.

Requirements

  • Bachelor’s degree in a related field or equivalent professional experience.
  • 5+ years of experience administering and configuring SaaS business platforms in a GTM, sales operations, marketing operations, or customer operations context.
  • Hands-on Salesforce administration and configuration experience, including security model, automation, data model, and reporting.
  • Experience leading a cleanup or overhaul of an existing Salesforce org is strongly preferred.
  • Experience across the full lifecycle of system work: design, build, deployment, and ongoing administration.
  • Experience building and maintaining integrations between SaaS platforms using APIs, integration platforms, or middleware.
  • Experience building automations and ideally AI agents or bots that support business teams.
  • Strong troubleshooting, documentation, prioritization, and queue management skills.
  • Ability to partner directly with Sales, Marketing, and Operations stakeholders.
  • Adaptability in a fast-changing tooling environment and ability to learn new platforms quickly.
  • Salesforce Administrator certification; Advanced Administrator or Platform App Builder is a plus.
  • Hands-on experience with Planhat or a comparable customer success platform such as Gainsight or Totango.
  • Experience implementing or administering RocketLane or a comparable PSA or onboarding platform.
  • Experience building AI agents or assistants using LLMs or agentic frameworks.
  • Familiarity with marketing automation, CPQ, or revenue operations tooling.
  • Experience integrating GTM systems with finance or ERP platforms such as NetSuite.
  • Background in a SaaS or healthcare technology environment.
  • Experience working within compliance obligations such as HIPAA, SOC 2, or ISO 27001.
  • Experience with tools such as Salesforce, Planhat, RocketLane, OpenAI, Claude, REST APIs, GraphQL, Webhooks, Workato, Zapier, SQL, and Business Intelligence tools.

Benefits

  • Competitive compensation.
  • Strong benefits package.
  • Flexible Time Off.
  • Flexible, remote-friendly work environment.
  • Employee-driven personal and professional development programs.
  • Mission-driven company focused on transforming healthcare.
  • Real ownership of the systems powering go-to-market and customer operations.

Interested in this position?

Apply directly on the company website

Apply Now

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