Customer Deployment Operations Manager

1 hour, 27 minutes ago
Full-time
Mid Level
Project and Program Management
Apptronik

Apptronik

Apptronik develops versatile humanoid robots to tackle tasks humans prefer not to do, aiming to reshape existence and enhance universal quality of life.

Aerospace & Defense
51-250
Founded 2015
$23M raised

Description

  • Own end-to-end execution of on-site commercial deployments and serve as the primary coordination point during customer field activities.
  • Maintain deployment schedules, dependencies, milestones, and daily execution plans while identifying risks and adjusting plans as needed.
  • Track progress against deployment objectives and provide clear status updates to commercial leadership and cross-functional stakeholders.
  • Coordinate deployment team logistics and on-site planning, including travel timing, team coverage, daily briefings, end-of-day reporting, and action item follow-up.
  • Manage maintenance support requests and on-site team schedules during deployments.
  • Build and maintain strong working relationships with customer stakeholders throughout deployments.
  • Gather customer feedback, feature requests, and capability gaps observed during deployment work.
  • Serve as the single follow-up owner for commercial-originated customer requests and communicate progress back to stakeholders.
  • Partner with Customer Success, Deployment Program Leadership, Application Engineering, Project Management, Product, Engineering, and Service teams to resolve issues and support smooth execution.
  • Help establish, document, and improve customer deployment processes, best practices, and feedback loops.

Requirements

  • 3+ years of experience in customer-facing project or operations management roles.
  • Experience supporting commercial, go-to-market, or customer deployment initiatives with cross-functional technical teams.
  • Demonstrated ability to lead and coordinate multi-disciplinary teams in on-site, resource-constrained customer environments.
  • Experience working closely with engineering, application engineering, and technical program management teams is strongly preferred.
  • Bachelor’s degree in Business Operations, Project Management, Engineering, or a related field is required.
  • Advanced degree is a plus.
  • Engineering or technical coursework is strongly preferred.
  • Exceptional written and verbal communication skills.
  • Strong stakeholder management skills with the ability to influence without direct authority.
  • Ability to stay organized, manage competing priorities, and adapt in fast-paced, ambiguous environments.

Benefits

  • Fully remote work arrangement.
  • Potentially 50% time on the road.
  • Direct hire role.

Interested in this position?

Apply directly on the company website

Apply Now

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