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Account Representative, Bot Support

9 hours, 15 minutes ago
United States
Full-time
Junior
Technical Account Manager
Customer and Technical Support
PowerShell Python SQL
Apply Now
TJM Labs

TJM Labs

TJM Labs is a software development company specializing in AI automation that learns by observing humans. They provide services for AI software development, automation, web development, mobile app development, and more. Contact them today to explore th...

Internet Software & Services
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Description

  • Serve as the primary technical point of contact for assigned client accounts.
  • Coordinate and support remote deployment of automation solutions in client environments.
  • Configure environments, credentials, permissions, and connectivity settings required for implementation.
  • Guide pharmacy clients through deployment, validation, onboarding, and handoff via screen-share and live support sessions.
  • Monitor production automation activity, queue health, scheduled jobs, and execution performance.
  • Troubleshoot issues by reviewing logs, identifying root causes, restarting services, or escalating engineering issues when needed.
  • Maintain strong ongoing client relationships through responsive communication and issue resolution.
  • Document implementations, recurring issues, troubleshooting steps, and client-specific operational notes.
  • Escalate platform or engineering concerns with clear reproduction details and supporting logs.
  • Participate in an on-call rotation for after-hours and weekend support coverage.
  • Coordinate issue handoff across time zones with U.S.-based teammates.

Requirements

  • 2–4 years of experience in technical account management, IT support, technical operations, customer success, or systems administration.
  • Must be located in the Pacific Time Zone or able to consistently work 1:00 PM–9:00 PM Pacific Time.
  • Strong troubleshooting and problem-solving skills with the ability to work backward from symptoms to root cause.
  • Experience supporting Windows desktop/server environments, scheduled tasks, services, or networking fundamentals.
  • Excellent written and verbal English communication skills.
  • Comfortable leading screen-share sessions and speaking directly with U.S.-based clients.
  • Strong organizational skills with the ability to manage multiple client issues simultaneously.
  • Reliable home office setup with stable internet and power for remote support work.
  • Willingness to participate in an on-call rotation, including occasional weekend coverage.
  • Experience with RPA or automation platforms such as UiPath, Automation Anywhere, Blue Prism, or Power Automate is preferred.
  • Prior experience in a client-facing technical support or technical account role is preferred.
  • Familiarity with remote support tools such as TeamViewer, AnyDesk, ScreenConnect, or RDP is preferred.
  • Scripting experience in PowerShell, Python, or similar is preferred.
  • Basic SQL knowledge for troubleshooting data or automation outputs is preferred.
  • Experience in healthcare, pharmacy, or regulated operational environments is preferred.

Benefits

  • Remote-first work environment.
  • Paid Time Off.
  • 401(k) with company match.
  • Health insurance via ICHRA.

Interested in this position?

Apply directly on the company website

Apply Now

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