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Technical Customer Success Manager (Creator Economy) - Global Remote | SaaS

3 hours, 22 minutes ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
React
Apply Now
Passion.io

Passion.io

Passion.io: The #1 App Builder for Creators & Coaches, empowering individuals to turn their passions into mobile apps with no coding required. Learn from successful influencers and create communities to push boundaries and revolutionize your industry.

Internet Software & Services
51-250
Founded 2016
View All Jobs 5

Description

  • Manage a portfolio of about 45 creators requiring deeper technical partnership, primarily across US time zones.
  • Troubleshoot complex platform configurations, integrations, and automation logic.
  • Advise customers on backend setup, implementation decisions, and scale-ready architecture.
  • Diagnose root causes of feature friction, bugs, crashes, and performance issues.
  • Guide creators through build, QA, app store submission, and launch-readiness processes.
  • Review technical logs, crash reports, and performance signals to identify recurring issues.
  • Validate new feature releases and support adoption of SDK updates and platform changes.
  • Document technical blockers, best practices, and implementation playbooks.
  • Partner with Product and Engineering on advanced use cases, escalations, and platform improvements.
  • Support expansion conversations with technical credibility and proactive customer guidance.

Requirements

  • 2+ years of experience in Technical CSM, Solutions, or SaaS implementation roles.
  • Experience supporting customers on SaaS or app-based platforms.
  • Confidence discussing APIs, integrations, and automation logic.
  • Experience managing multiple concurrent launches or technical implementations.
  • Ability to translate platform complexity into clear, actionable guidance.
  • Structured, analytical, and calm approach to ambiguity.
  • Strong written documentation skills.
  • Pattern recognition mindset to spot recurring issues before they scale.
  • Preferred experience in no-code or low-code ecosystems.
  • Preferred experience with provisioning profiles, certificates, and metadata for Apple App Store and Google Play submissions.
  • Preferred ability to review logs or crash reports and understand backend logic, even without writing production code.
  • Preferred background in fast-moving startup or scale-up environments.

Benefits

  • Fully remote work from anywhere.
  • Global team gatherings in locations such as Croatia, Portugal, and Greece.
  • Career growth support including coaching, training, and conferences covered by the company.
  • Tech gear budget to support your setup.
  • 24 paid vacation days plus 10 Celebration Leave days.
  • Paid parental leave.
  • Opportunity to work on AI-powered creator tools at a fast-growing global platform.
  • Autonomy to directly shape how creators build and scale their apps.

Interested in this position?

Apply directly on the company website

Apply Now

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