Senior Engagement Manager

16 hours, 58 minutes ago
Full-time
Senior
Project and Program Management
Apply Digital

Apply Digital

Apply Digital experts work with global brands like Coca Cola, Kraft Heinz, and The Very Group to thoughtfully connect strategy to execution, deliver impact for your business, and value for your customers. We are partners for change agents leading digit...

Professional Services
251-1K
Founded 2016

Description

  • Serve as the primary point of contact for enterprise clients and ensure deliverables align with business goals, timelines, and quality standards.
  • Translate client goals into actionable marketing objectives and measurable deliverables.
  • Oversee and project manage campaign execution, including email builds, QA, approvals, and deployment coordination.
  • Partner with clients on email and CRM strategy, including segmentation, testing, personalization, and optimization.
  • Lead cross-functional teams across development, strategy, design, and project management to deliver integrated MarTech programs.
  • Identify growth opportunities within client accounts and support renewals and expansions with leadership.
  • Contribute to internal process improvements and help build scalable team workflows.
  • Mentor mid-level CSMs and Project Coordinators to strengthen team capability.
  • Participate in resourcing, forecasting, and capacity planning with leadership.

Requirements

  • 7+ years of experience in Email Marketing, CRM, or Lifecycle Marketing in an agency, SaaS, or marketing technology environment.
  • Experience managing enterprise or multi-brand clients with complex marketing automation and data structures.
  • Working knowledge of platforms such as Iterable, Braze, Salesforce Marketing Cloud, or similar tools.
  • Strong understanding of audience segmentation, personalization logic, A/B testing, and campaign analytics.
  • Demonstrated project management experience overseeing multiple concurrent workstreams.
  • Excellent communication and client relationship skills, including confidence in executive-level discussions.
  • Highly organized, adaptable, and proactive, with a strong focus on structure and process in a fast-paced environment.
  • Experience mentoring or coaching junior team members or project coordinators preferred.
  • Eastern Time Zone preferred; candidates in Central or Atlantic Time Zones considered if they can overlap sufficiently for meetings.

Benefits

  • Remote work with flexible arrangements, including remote, in-office, or hybrid options.
  • Generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
  • Generous vacation policy with ample time away from work.
  • Customizable extended health and dental benefits.
  • Opportunity to work on engaging projects with international brands.
  • Inclusive and safe workplace culture that values diversity and belonging.

Interested in this position?

Apply directly on the company website

Apply Now

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