Customer Support Executive - Fresher (Work from Home)

1 hour ago
Full-time
Entry Level
Customer and Technical Support
apna.co

apna.co

Apna.co is India's #1 professional networking platform connecting job seekers and employers. Trusted by millions, it offers diverse job opportunities and industry partnerships to accelerate India's workforce.

Internet Software & Services
251-1K
Founded 2019
$194M raised

Description

  • Interact with employers across calls, emails, and chats to resolve queries and provide support.
  • Handle employer concerns with professionalism, patience, empathy, and accuracy.
  • Support churn management, customer reactivation, and job posting-related queries.
  • Learn and use CRM tools, ticketing systems, chat software, and other digital support platforms.
  • Coordinate with internal teams such as Product, Sales, Marketing, and IT to escalate and resolve issues.
  • Follow support processes and guidelines to deliver effective customer solutions.
  • Work in rostered day shifts and be open to camera usage during working hours.
  • Create a positive customer experience and maintain strong employer relationships.

Requirements

  • Fresh graduates are eligible and encouraged to apply.
  • Good communication skills in English and Hindi are required.
  • Minimum typing speed of 30 WPM is required.
  • Basic knowledge of Zoom, Google Meet, and online platforms is required.
  • Must have a laptop, stable Wi-Fi connection of at least 30 Mbps, and a dedicated work-from-home setup.
  • Willingness to work rotational shifts, weekends, and extended hours when required is required.
  • Candidates who can join within 7 days will have an added advantage.
  • Any internship or basic exposure to customer service, chat support, voice process, recruitment, CRM, or ticketing tools is preferred.
  • Good written communication skills are preferred for chat and email support.
  • Willingness to learn Freshchat, CRM, ticketing systems, and internal platforms is important.

Interested in this position?

Apply directly on the company website

Apply Now

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